• How High-Performing Service Departments Are Delivering on Today’s Customer Expectations

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    The Service Lane Is Changing — Are You Keeping Up?

    Today’s service customers expect faster communication, greater transparency, and a service experience that builds trust and long-term loyalty.

    At the same time, dealership leaders are under increasing pressure to improve technician productivity, increase service department profitability, and operate more efficiently.

    The Regional Fixed Ops Performance Forum brings together dealership leaders, OEM representatives, and fixed ops innovators to discuss how high-performing service operations are adapting to these changing expectations.

    Who This Forum Is Designed For:

    This forum is designed for dealership leaders responsible for:

    • Improving service department performance and profitability
    • Increasing technician productivity and operational efficiency
    • Strengthening customer trust, transparency, and retention
    • Implementing operational strategies that drive measurable service growth

    What You’ll Gain:

    • Perspective from dealership operators navigating these challenges in their own stores
    • Insights from OEM leaders on how service operations are evolving
    • Practical strategies improving inspection effectiveness, technician productivity, and service performance
    • A clearer understanding of how leading service departments are adapting to today’s customer expectations

     

    * AGENDA & LOCATION DETAILS BELOW*




    Arrival & Breakfast

    Enjoy a continental breakfast while you network with peers and make new connections. It's a great time to say hello to fellow dealership professionals and start the day on a positive note.

    The Fixed Ops Inflection Point: What the 2025–2026 Data Is Telling Us About Service Margins

    An analysis of emerging industry data and performance trends that are reshaping service department profitability and operational priorities across dealerships.

    AI-Powered Inspections Dealer Panel: From Detection to Decision

    Dealership leaders share their experience implementing AI-powered in-lane inspection technologies, including where these tools are delivering value, where challenges still exist, and how they are impacting operations, consistency, and service opportunity identification in the service drive.

    Break

    Take a 15-minute break to relax and recharge. Use this time to network with peers, reflect on the insights gained, and prepare for the upcoming OEM panel.

    OEM Executive Panel: Vision vs Reality in Fixed Ops

    OEM leaders share where the biggest gaps exist between strategy and execution in today’s service departments and what it will take for dealers to close them. This session goes beyond future trends to focus on what is actually working, what is not, and where dealerships need to adapt now.

    Marconi Automotive Museum
    1302 Industrial Drive, Tustin, California, USA, 92780