Modernize Service Operations to Unlock Industry 4.0 Value

Manufacturers are investing heavily in smart factories, robotics, AI, and connected operations to drive greater productivity and efficiency. Yet many organizations remain constrained by legacy ITSM systems that create disconnected workflows, unreliable data, and operational bottlenecks, making it harder to realize the full value of those investments.

Join TechRepublic and Freshworks for an exclusive discussion featuring Forrester's latest research and practical modernization insights from manufacturing technology leaders.

In this session, we'll discuss:

• AI and automation trends transforming manufacturing
• The impact of legacy systems and fragmented service operations
• How intelligent service management and digital industrial platforms improve resilience and agility
• Practical ways AI helps reduce downtime and accelerate service delivery
• Real-world modernization strategies from leading manufacturers

Who should join: CIOs, CTOs, VPs of IT, IT Directors, IT Managers, and technology leaders supporting manufacturing transformation initiatives.

Reserve your seat today and gain practical guidance for modernizing service operations.

Can't attend live? Register to get the recording.