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Modernize IT Service Delivery

IT service teams are under pressure to resolve issues faster while managing rising ticket volumes, fragmented workflows, and limited visibility. Without a clear approach to AI, inefficiencies only compound.

The Future of ITSM in the AI Era: What’s Changing and How to Prepare is an expert-led webinar from TechnologyAdvice and Freshworks on May 12, 2026 at 1:00 PM ET, designed to help IT leaders understand what’s changing and how to respond.

In this session, you’ll learn how to:
• Reduce service noise and improve resolution efficiency
• Automate repetitive workflows without adding complexity
• Strengthen visibility and decision-making across IT operations

Who should join: IT leaders responsible for service delivery, operations, and modernization.

Secure your spot today.

Can’t attend live? Register to get the recording.

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Meet the Speakers

Take a look at our speakers scheduled for this event

Scott Steinberg

Futurist Speaker and Co-Author
The Shape of the Future

Ravi Tharisayi

ITSM and Product Strategy Leader
Freshworks