Day 2 Epic Day - Healthcare of the Future

9:00 am | Keynote | Future of Health

by Neal Batra

Senior Partner - Strategy & Transformation | Global Lead - Future of Health™ | US Lead

Deloitte

The healthcare industry continues to evolve rapidly. Activated consumers, strained financials, broad dissatisfaction with outcomes, and significant ongoing investment in search of high-impact innovation make the ecosystem at once dynamic and highly uncertain. Understanding the drivers and motivations of these forces-and the opportunities and risks they create for legacy health organizations– could clarify capability and talent gaps, areas for investment, potential partners, go-forward strategies . . . and more.

10:15 am | Epic AI and Data Foundation 

by Lydia Daniels

Vice President of Data, Analytics, and AI Epic

Epic

Artificial intelligence and advanced data capabilities are reshaping healthcare. Learn how Epic is leveraging data and AI to help clinicians anticipate patient needs, support decision-making, streamline operations, and advance research.

Discussion will focus on where these capabilities are heading and their potential to transform clinical care and patient outcomes in the years ahead. You will have an opportunity to learn about Epic’s AI agents – Art for clinicians, Emmie for Patients, Penny for revenue cycle and capacity management, Agent factory platform, and Curiosity (a family of medical intelligence models trained on de-identified Cosmos patient data that predicts future medical events and probabilities to support personalized care, informed decision-making, and large-scale research).

11:00 am | The Future of Consumer Behavior

by Frankie Margotta, Strategy Director and Matt Sim, Principal, Head of Strategy

TRIPTK

At a time when technology and shifting consumer expectations are redefining every industry, this session will explore how pediatric-care consumers are likely to engage with healthcare 10-15 years from now and what Children's Wisconsin should do today to remain relevant and trusted tomorrow.

Using our Adaptive Strategy methodology, we will examine a range of plausible futures informed by emerging cultural, societal, and technological signals. Together, we will explore how trust, loyalty, care delivery, and consumer decision-making may evolve, where today's models could become insufficient, and which strategic capabilities represent no-regret moves across multiple plausible futures.

Designed for board members both as stewards of Children's Wisconsin and leaders in their own industries, the discussion aims to spark fresh thinking about the future of consumer behavior and the role of foresight in shaping organizational success.