Technology Adoption:

• The role of automation in customer service
• The future of video customer service
• Improving adoption of customer portals and self-service apps
• Fraud prevention in a digital-first world

Operational and Strategic Opportunities:

• Improving customer experience while simultaneously reducing costs
• Weather changing economic conditions and grow assets using technology
• Addressing staffing challenges
• Improving employee satisfaction

Throughout the 2+ day event, you’ll learn from informational sessions across a variety of topics, including:

Workshop titles may be subject to change, but the outcome will remain the same: you’ll get practical guidance on maximizing the value of your interactions and accelerate your digital transformation efforts.

Get real-world perspectives and practical "how-to" knowledge from our workshops, including:

Showcasing the Value and Impact of your Program

• How to Link Customer Experience Initiatives to Strategic Priorities
• 3 KPIs All Digital Contact Centers Need to Track

Driving Change and Transformation for your Team 

• Best Practices for Digital Transformation in a Post-Pandemic World
• The 5 Biggest Obstacles for Changing CX and How to Overcome Them 

Maximizing Resources to Optimize Impact

• 5 Solutions for Staffing Challenges and Call Center Turnover
• 2023 AI Best Practices for Chatbots and Virtual Assistants

Designing Experiences to Foster Customer Loyalty

• How to Reduce Customer Effort in Digital and Call Center Interactions
• Create the Right Interaction at the Right Time with Virtual Banking