This exclusive in-person event for strategic leaders from utilities across the US and Canada is a vendor-free, open-format dialogue. Attendees will share their expertise and discuss actionable pathways for improving overall account management strategies, business experiences, and satisfaction and tackling emerging trends and issues in utility account management.
Why you should attend:
- This is the only industry event dedicated to a closed-door, vendor-free dialogue with top utility Account Management leaders from the US and Canada.
- Our roundtable discussions give you a chance to share tactics for customer-centric solutions, while reflecting on challenges related to your business customer relationships, internal account management processes, and other key efforts.
- You’ll leave the meeting with new ideas, contacts, and action items to optimize your key account management and other business customer experiences.
Finalized agenda to come, but previous topics we’ve covered include:
- Strategies for improving customer experience and satisfaction among your business customers, including challenging segments like data centers and property managers
- Account management strategies, such as setting goals and measuring success, reviewing organizational structure, and tiering and assigning accounts.
- How digital tools and AI are beginning to have a greater impact on account management
- The increasing use of managed small and midsize business customer teams as part of account management organizations
Who can attend?
The Account Management Leadership Council is a closed-door session. Participation is limited to attendees who meet these criteria:
- You must be a member of the E Source Account Management Service.
- You must be a nominated leader from a utility account management team (typically department heads).
- You received a personal invitation from E Source.
Up to two representatives per member utility may attend. Please email us if you’re unsure whether you meet our participation criteria. E Source reserves the right to deny event access to any individual or company. For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).
We value your input
Have a specific challenge you’d like to address at the fall meeting? Email us.
E Source Forum 2026
Mark your calendars and make plans to join us the next day for E Source Forum. Forum blends content and fun to create a unique atmosphere that fosters collaboration and networking among utility professionals from across the US and Canada. You’ll leave Forum with new strategies and best practices you can use to support the critical work you’re doing and to help you navigate the ever-changing utility industry.