Home - DXC Connect Customer Week

Connecting DXC Technology’s insurance customer community

At DXC Insurance Software & BPS, we recognize the power of community. And one of the things that makes us so unique is just that – a network of insurance professionals from 1000+ customers around the world who use our solutions to power their business every day.

Igniting our DXC Connect community, and learning from members’ diverse perspectives, is one of our top priorities. Through meaningful gatherings, we bring our customers together to participate in thoughtful discussions, learn valuable industry and product information, and share influential feedback.

DXC Connect Customer Week, our Americas User Conference, is designed to drive product insight and deepen relationships among our customer community and DXC team members.

What to expect at DXC Connect Customer Week

Customer Week creates space for open dialogue among our user community. Interactive sessions provide opportunities to ask questions and share feedback in a collaborative environment that goes beyond day‑to‑day interactions.

Our 2026 agenda will include:

Practical, product- and industry-focused sessions, workshops and roundtable discussions
Influential discussions regarding product roadmaps and the features and enhancements your business needs both now and in the future
Opportunity to schedule a 1:1 consultation with a product expert on a topic of your choice
Engaging networking, including evening social events that showcase Charleston’s hospitality and culinary traditions
An enhanced Assure Smart App Studio experience, where you can learn how we are using AI to simplify insurance processes; ask questions about existing apps, provide feedback for future ones or view a demonstration tailored to your business needs.

Agenda at a glance

DXC Connect Customer Week is designed to promote learning and collaboration among the day-to-day users of our software and services and DXC product experts. An outline of the Customer Week agenda can be found below. More detailed agendas by track follow: L&W, P&C Carrier, Self-Insured and Legal and Reinsurance. Please note that hours and agenda are subject to change. Times are in ET.

Tuesday, October 20

8:30 a.m. - 9:30 a.m.
Breakfast and networking
9:30 a.m. - 10:15 a.m.
Welcome and opening general session
10:15 a.m. -10:45 a.m.
Networking break, Consultation Lab, Assure Smart App Studio open
10:45 a.m. - 12:00 p.m.
Breakout sessions
12:00 p.m. - 1:30 p.m
Lunch and networking
1:30 p.m. - 2:45 p.m.
Breakout sessions
2:45 p.m. - 3:15 p.m.
Networking break, Consultation Lab, Assure Smart App Studio open
3:15 p.m. - 4:30 p.m.
Breakout sessions
4:30 p.m. - 5:00 p.m.
Consultation Lab and Assure Smart App Studio open
5:30 p.m. - 8:30 p.m.
Evening networking event at the Courtyard Marriott

Wednesday, October 21

8:00 a.m. - 9:00 a.m.
Breakfast and networking
9:00 a.m. - 10:15 a.m.
Breakout sessions
10:15 a.m. - 10:45 a.m.
Networking break, Consultation Lab, Assure Smart App Studio open
10:45 a.m. – 12:00 p.m.
Breakout sessions
12:00 p.m. - 1:30 p.m.
Lunch/Product advisory meetings
1:30 p.m. - 2:45 p.m.
Breakout sessions
2:45 p.m. - 3:15 p.m
Networking break, Consultation Lab, Assure Smart App Studio open
3:15 p.m. - 4:30 p.m.
Breakout sessions
4:45 p.m. - 5:15 p.m.
Closing general session
6:00 p.m. - 9:00 p.m.
Offsite networking event with roundtrip transportation provided to and from the Courtyard Marriott

Thursday, October 22 (Invitation only)

8:30 a.m. - 9:30 a.m.
Networking breakfast
L&A and P&C Customer Advisory Councils
9:30 a.m. - 12:30 p.m.
Morning sessions
L&A and P&C Customer Advisory Councils
12:30 p.m. - 1:30 p.m.
Networking lunch
1:30 p.m. - 8:00 p.m.
Afternoon Sessions and dinner
L&A and P&C Customer Advisory Councils