2026 HX Seminars—Raleigh
Join Press Ganey for a dynamic, one‑day HX Seminar focused on building thesocial capitalthat connects employee experience, patient experience, brand, and safety. Through expert‑led sessions and peer discussion, you’ll explore how engagement strengthens relationships and fuels performance, how transparency shapes trust, and how data, AI, and continuous listening help build a culture of Zero Harm. Walk away with practical insights you can apply immediately to elevate human experience across your organization.
Agenda
9– 9:30 a.m.
Registration
9:30 - 9:45 a.m.
Welcome & Opening Remarks
Dan Schreiber
9:45 - 11:15 a.m.
Building the Foundation: Patient and Workforce Trust, Engagement, and Social Capital
Jeff Doucette
11:15 - 11:30 a.m.
Networking Break
11:30 a.m. - 12:30 p.m.
AI-driven Consumer and Brand Experience
Reed Mollins
12:30 - 1:30 p.m.
Lunch
1:30 - 2:30 p.m.
Safety, Reliability, and the Path to Zero Harm
Sue Teman
2:30 - 2:45 p.m.
Wrap-up & Closing
Facilitators
Jeff Doucette, DNP, RN, FACHE, FAAN
SVP & Chief Nursing Officer
Press Ganey
Sue Teman
Consulting
Press Ganey
Reed Mollins
SVP Digital Services
Press Ganey
Dan Schreiber
Market President
Press Ganey