Venue:
Washington D.C.
Date:
Thursday, September 24
Location:
The Potomac (formerly Salamander)
2026 HX Seminars—Washington D.C.
Join Press Ganey for a dynamic, one‑day HX Seminar focused on building thesocial capitalthat connects employee experience, patient experience, brand, and safety. Through expert‑led sessions and peer discussion, you’ll explore how engagement strengthens relationships and fuels performance, how transparency shapes trust, and how data, AI, and continuous listening help build a culture of Zero Harm. Walk away with practical insights you can apply immediately to elevate human experience across your organization.
Agenda
9– 9:30 a.m.
Registration
9:30 - 9:45 a.m.
Welcome & Opening Remarks
Dan Schreiber
9:45 - 11:15 a.m.
Building the Foundation: Patient and Workforce Trust, Engagement, and Social Capital
Susan Haufe
11:15 - 11:30 a.m.
Networking Break
11:30 a.m. - 12:30 p.m.
AI-driven Consumer and Brand Experience
Pranav Desai
12:30 - 1:30 p.m.
Lunch
1:30 - 2:30 p.m.
Safety, Reliability, and the Path to Zero Harm
Steve Kreiser
2:30 - 2:45 p.m.
Wrap-up & Closing
Facilitators
Susan Haufe
Partner, Strategic Consulting
Press Ganey
Steve Kreiser
Partner, Strategic Consulting
Press Ganey
Pranav Desai
SVP, GM, Brand Experience
Press Ganey
Dan Schreiber
Market President
Press Ganey