New York Forum Agenda

Tentative Agenda | Subject to Change

Wednesday, September 23
Kraken HQ | 99 Hudson St | New York City, NY 10013

5:30 pm – 7:00 pm

Happy Hour Meet and Greet

Join together for an evening of networking with peers.

Thursday, September 24
Con Edison HQ | Edison Room | 4 Irving Place | New York City, NY

8:00 am – 9:00 am

Continental Breakfast

9:00 am – 9:05 am

Welcome with Julio Morales & Patrick Hooper

9:05 am– 9:30 am

Keynote Speaker: Michael Murphy, VP, Customer Operations, Con Edison
Topic: The Importance of Executive Sponsorship

9:30 am– 10:45 am

Session 1: CIS Planning - The Value of Phase 0, Panel led by Eva Buren, Accenture, and Lily Stein, Kraken Technologies. Panel participants include Eversource and Exelon.

10:45 am – 10:50 am

Morning Break

10:50 am – 12:00 pm

Session 2: CIS Implementation – How to Perform Parallel Billing- Presented by Marcie Morrison, American Water

12:00 pm – 1:15 pm

Lunch (Provided onsite)

1:15 pm – 2:30 pm

Session 3: Post CIS Go-Live - Integrating Your Modern CIS within a Customer Technology Ecosystem
Presented by Jeyliz Gonzalez, Con Edison

2:30 pm – 2:45 pm

Afternoon Break

2:45 pm – 4:00 pm 

Session 4: Agentic AI Implementation in Customer Operations - Building Your Data Foundation- Presented by Mario Noyola, Con Edison