Who's Attending - HCTC 2026

Advanced Utility Systems | Utilities

This year's HCTC is built around the work you do every day, with sessions that go straight into the tools and workflows you use. Topics include: utility operations, data analytics, automations, systems maintenance, conservation, role‑based dashboards, the always‑popular tips and tricks, and so many more that will give you the tools you need to get work done. Not only that, we’re bringing back the V5 Bootcamp for those who want to get hands‑on and spend real time in the system.

Every session is designed to be interactive, with real examples and time to explore the tools. Whether you’re new to the platform or have been working in it for years, you’ll find sessions built around your role and the kinds of problems that show up on a normal workday. Like last year, we’ve made sure beginners, power users, and everyone in between have sessions that feel worth stepping away from their desk for.

At HCTC, you'll learn about better ways to work with what you already use and connect with other Advanced customers to compare notes, and leave with practical takeaways you can put to work as soon as you’re back in the office. We’re excited about what’s planned, but more than that, we’re looking forward to seeing everyone networking and sharing ideas.

We can’t wait to see you at HCTC 2026, where real work meets real solutions, and progress comes from learning together.

Topics

Ridgecrest Regional Hospital – The Ambulatory Journey
Auburn Community Hospital – Fostering a Positive Relationship Between Providers & IT
Behind the Alerts: Unlocking the Potential of Rules Engine
PathFinders
Superior Interoperability – Move Forward Approach with Paragon Apex
Invoice Intelligence: Smarter Reviews, Faster Approvals
Unlock the Power of Patient Education in Paragon Denali
CarePath Mobile: Enhancing Patient Engagement Today and Tomorrow
Empowering Nursing Excellence
Patient Digital Index (PDI)
Paragon Roadmap
Roundtable Discussion
BU Wrap-Up

Sunrise | A Business Unit of Altera Digital Health

Be part of what’s next at HCTC 2026. Join Sunrise experts and your peers to explore innovations shaping the future—including Thread, Axon, and an exclusive 27.1 sneak peek.

Discover how these advancements are driving smarter workflows, stronger connections, and better outcomes across your organization. Hear directly from other Sunrise clients as they share real-world experiences, practical insights, and proven strategies.

Stay informed. Stay connected. Stay ahead.

Topics

Hear updates from Altera and TouchWorks leadership
Attend networking, technical, and operational education sessions
Connect with peers, partners, and exhibitors
Kick off the conference at the evening reception
Continue your learning through technical and operational education sessions
Explore product innovations and client success stories
Participate in networking opportunities with peers and industry experts
Join us for the HCTC banquet and evening event
Attend additional technical and operational education sessions
Discover new ideas, best practices, and future innovations
Connect with the TouchWorks community before heading home with practical insights and new relationships

Ventus | A Business Unit of Altera Digital Health

Join the Ventus community at the Harris Customer Training Conference and gain practical strategies to strengthen your organization’s Revenue Cycle performance. As healthcare organizations face increasing payer denials, reimbursement pressure, staffing challenges, and regulatory complexity, HCTC delivers actionable insights to help teams improve financial outcomes and operational efficiency.

Through expert-led sessions and interactive learning, attendees will discover how AI and automation are transforming Revenue Cycle operations by improving coding accuracy, identifying denial trends faster, streamlining workflows, reducing manual effort, easing staffing pressures, and accelerating cash flow.

Explore the latest innovations from Ventus Contract Management, Compliance Advisor, and Intelligent Coding while connecting with peers and industry experts to share best practices and real-world success stories.

Attendees will leave with actionable ideas and measurable strategies to reduce denials, improve revenue integrity, employee workload relief, and elevate the patient bill payment experience. Register today and help shape the future of Revenue Cycle excellence.

Cayenta | Utilities

Get ready to experience the mile-high energy of HCTC 2026 in Denver, Colorado! Cayenta is thrilled to bring you an unparalleled learning and networking opportunity tailored to your needs.

Dive into our reimagined sessions that cater to both seasoned professionals and newcomers. Explore the possibilities with both introductory and deep-dive tracks focused on advanced training, configuration, and best practices. Plus, we're excited to collaborate with our customers and Harris partners to bring you dynamic, real-world insights.

This year's conference will feature exciting updates on CayentaOne, our new platform built to power the next generation of utility operations, and Cayla, our AI Assistant designed to help your team work smarter and serve customers better. Don't miss your chance to see these innovations up close and learn how they can transform your organization!

Back by popular demand, our Pre-Conference program returns with hands-on in-person sessions the day before HCTC, offering advanced users a more immersive experience.

With over 30 unique sessions shaped by your feedback, you'll gain actionable insights, discover emerging trends, and connect with a community of like-minded professionals. True to our commitment of being built for Utilities and trusted by communities, together we'll empower your organization to reach new heights!

Don't miss out on this must-attend event. Join us for HCTC 2026 in Denver — December 8–10!

Topics

Cogsdale Opening Ceremony
GP End-of-Life: Planning Ahead (Without the Panic)
The Road to NexusCIS: Readiness and Next Steps
GP vs. Business Central: Changes and Why It Matters
Nexus Roadmap: NexusCIS, NexusEAM, and More
Business Central Foundations: Data, Setup & Roles
3Ps of Nexus Migration – Planning, People & Processes
Feedback to Features: How Customer Input Shapes Us
Business Process Reviews: Practical Modernization Steps
Reporting in a Post-GP World (SmartLists to Popdock)
NexusCIS Screens & Workflows: Daily User Training
Customer Modernization Stories: Lessons from the Field
Modernized Management: Cloud & Managed Services
The New Dimension(al Accounting)
Billing 101: Processes and Exceptions
Workflows & Automations Across the Cogsdale Solution
Fan Favorite: You Don't Know What You Don't Know!
Integrated Solutions for Business Central
The Nexus Dashboard: Exceptions, Insights & Action
Data Quality Matters: Cleaner Data for Better Decisions
AI in Action: Practical Demos and Utility Use Cases
Partner Showcase: Tools That Extend Cogsdale Solutions
Customer Experience Tools: Portals, Payments & More
Ask Cogsdale Anything! Products, Services & Support
Utility Innovation Roundtable
Customer Awards and Closing Ceremony

DataVoice | Utilities

DataVoice is excited to see you at HCTC 2026!

The Harris Customer Training Conference (HCTC) is an invaluable opportunity for utility professionals to come together, share their experiences, and learn from one another in a collaborative environment. Attendees will benefit from engaging with experts from DataVoice and other utilities from across the country. We will demonstrate new features , discuss best practices, be available for question and answer and most importantly gain valuable insights from real-world experiences. Attendees will also have the opportunity to explore the benefits of Harris partner systems and their features. This conference is designed to foster a dynamic exchange of knowledge, ensuring that everyone leaves with enhanced skills and fresh perspectives to apply in their work. Join us at HCTC to elevate your expertise and contribute to the collective growth of our professional community.

Topics:

What's New at DataVoice
Learn about the latest enhancements and innovations we've introduced since our last HCTC.
Customer Perspectives
Mitchell EMC – What Can DataVoice Do? Hear firsthand how Mitchell EMC is leveraging DataVoice solutions to improve operations and customer service.
Collier County – Notifications and How They Can Be Used Learn practical ways to maximize notifications to better engage and communicate with your customers.
AI Update & Introduction to Relay

Get an exclusive look at Relay, DataVoice's very own AI Assistant, and discover how artificial intelligence is shaping the future of utility communications.

Reports & Dashboards

Explore reporting tools and dashboards that provide actionable insights to help you make informed decisions.

Product Road Map

See what's on the horizon and get a preview of future enhancements and upcoming features.

Round Table Q&A

An open discussion where you can ask questions, share ideas, and collaborate with fellow utility professionals and the DataVoice team.

inHANCE | Utilities

Join the inHANCE team in Denver, Colorado to take a deep dive into your Utility Billing Software – Impresa!

HCTC 2026 is the perfect opportunity to network, learn, and explore the latest advancements in your inHANCE software solutions.

Whether you're an experienced professional or new to your career, this conference will equip you with practical tips, best practices, and innovative strategies to manage your team and utilities more effectively.

You'll engage with experienced trainers and industry experts, participate in comprehensive training sessions, view live demos, and join panel discussions covering a wide range of relevant topics.

Don't miss the chance to network with fellow professionals, exchange ideas, and gain valuable insights that will benefit your organization and most importantly, your customers.

Topics

Welcome to HCTC 2026: Let's Get Started
Breaking the Ice: Meet Your HCTC Community
The Full Picture: Our Solutions & What's New
Billing Mastery: Foundations & the Bill Run
Billing Mastery: Fix, Adjust & Resolve
Talk the Talk: Modern Communications Strategy
Real inHANCE Stories from Your Peers
Data in Action: Reporting, BI & Auto Delivery
The Smart Way to Work: Workflows & Efficiencies
The Future Is Now: AI and Your Utility
Lock It Down: Security, Roles & Team Controls
From the Field: Digitizing Work Orders
Where We're Headed: The inHANCE Roadmap
So You Think You Know inHANCE? The Game Show!

NorthStar | Utilities

HCTC 2026 is your opportunity to connect directly with NorthStar experts, explore the latest advancements across the CIS7 suite, and gain valuable insight into the future of utility technology. Join us in beautiful Colorado for an engaging and collaborative conference experience designed to help utilities maximize the value of their NorthStar investment.

Throughout the conference, attendees will hear from NorthStar leadership, product teams, and customers while exploring enhancements across CSR7, Biller7, Cashier7, Collections7, Analytics7, and our growing portfolio of web-hosted, cloud-native solutions. Sessions are designed to share practical knowledge, product direction, industry best practices, and real-world customer experiences that support operational efficiency and long-term success. Attendees will also get a closer look at how NorthStar is leveraging AI across our product offerings to help utilities improve efficiency, enhance customer service, and support smarter operational decision-making.

Whether you are looking to deepen your product knowledge, discover new functionality, improve internal processes, or learn how other utilities are leveraging NorthStar solutions, HCTC 2026 offers something for every role and experience level. Customers will have direct access to the NorthStar team, opportunities to collaborate with peers, and the ability to exchange ideas with utilities facing many of the same opportunities and challenges.

In addition to a packed conference agenda, attendees will enjoy themed evening events and networking opportunities that make HCTC one of the most valuable and enjoyable NorthStar customer experiences of the year.

HCTC 2026 will leave attendees informed, inspired, and empowered to continue modernizing and optimizing their utility operations with NorthStar.

ServiceLink | Utilities

ServiceLink is a mobile workforce management solution that helps utilities manage field operations from dispatch through completion. Built for water, gas, electric, fiber, and municipal services, ServiceLink gives office teams, dispatchers, and field crews a shared view of work as it moves through the day.

The platform supports real-time service order management, mobile workflows, offline access, route optimization, appointment scheduling, field data capture, and integrations with core utility systems. By connecting the office and the field, ServiceLink helps utilities reduce paper-based processes, improve visibility, streamline daily work, and deliver a better experience for both employees and customers.

Topics

ServiceLink Opening Address
ServiceLink Mobile V8: Built for Your Crews in the Field
ServiceLink Dispatch V8: Built for the Way Your Dispatchers Work
Snap, Fill, Done: ServiceLink AI and ATLAS Automate Form Completion from a Single Photo
One Platform, Full Picture: ServiceLink Field Work Meets Asset Management
The ServiceLink Roadmap: Built for What's Ahead
ServiceLink Wins Worth Stealing: Real Stories from the Field
Connect the Dots: Integrations That Extend ServiceLink
Say It, Capture It, Keep Moving: Voice-Enabled Mobile Work
Beyond the Ticket: Getting More from Your ServiceLink Partnership
From Resistance to Results: Crew Adoption Stories with ServiceLink Mobile
Real Utility Stories: Lessons from ServiceLink V8 Customers
Right Work, Right Crew, Right Time: Smarter Scheduling in ServiceLink
ServiceLink Open Lab: Bring Your Questions

SmartWorks | Utilities

Another year, another great training conference coming up. It’s an excellent opportunity for attendees to meet the SmartWorks team and mix with other utilities to exchange ideas on using the SmartWorks suite of solutions. You will always be welcomed to attend SmartWorks sessions even if you registered with a different Harris division, but registering with us directly will help us ensure that our content matches your needs. You’ll receive guidance on strategies, instruction on how best to use the software and individual one-on-one sessions with SmartWorks experts if you have any specific problems to solve. You’ll leave the conference with a better understanding of how to get the most from your existing solutions and learn about new solutions that may benefit you. 2026 brings us new acquaintances, new ideas and new solutions, see you all there!

Topics

Roadmap, Rumors & Reality: What's New in 5.2 & What's Coming Next
Hear From Your Peers: Inside an AMI & MDM Implementation Journey
Compass Tips, Tricks & Hidden Gems
The Expanding Role of AI in SmartWorks
Second Best: Opportunities Beyond Billing
Using Meter Data to Answer Other Questions
Compass Analytics: From "Where Do I Start?" to Real Insights
Advanced Analytics: From Real Insights to True Value
VEE for Beginners: Building Confidence in Your Data
Advanced VEE: Complex Use Cases and Investigation
Birds of a Feather: Utility Roundtables
Corner the Experts
Invest in Features, Shape the Roadmap
The Closing Circle

System Innovators | Public Sector

System Innovators is excited to return to HCTC 2026 to connect, collaborate, and grow with our customer community. Our mission this year remains focused on delivering the education and insights you need to maximize your inovah experience.

Designed for IT and Finance professionals alike, our sessions offer inovah training, real-world client experiences, and collaborative roundtable discussions. Whether you want to sharpen your technical product knowledge or explore broader industry trends, HCTC 2026 is the place to be. We can't wait to see you there and hear what's on your mind!

Topics

Executive Opening Address
Strategic vision for System Innovators
Latest inovah features and product updates
Configuration best practices
WCAG 2.2 AA accessibility standards
PCI compliance
In Focus: inovah Client Experience
Customer-led success stories and operational workflows
Interactive forum: AI in local government
Client priorities, pain points, and future possibilities
Environment Management: Do's and Don'ts for System Success
Town Hall with the System Innovators team
Reporting session: Optimize data and reconciliation workflows
Authentication options for secure system access