Enhancing Service Experience Through Mobile, Service, & Online Tools
Customer experience doesn’t happen by accident—it’s built through intentional system usage, consistent processes, and empowering your team with the right tools. This two-day training is designed to help you elevate the entire customer experience by fully leveraging Alliant’s Mobile, Service Module, and Online capabilities.
By the end of this two-day session, you’ll have a clear strategy for connecting field service, internal workflows, and customer self-service into one seamless experience that improves responsiveness, efficiency, and customer satisfaction. You’ll leave empowered to confidently get started with—or further enhance—your current use of Mobile, Service Module, and Alliant Online within your operations.
What You'll Learn
Mobile & Route Optimization:
- Deep dive into mobile options and functionality
- Leveraging real-time capabilities
- Completing a successful route check-in
- Understanding the importance of approvals
- Route sequencing best practices
- Route scheduling and utilizing hot shot routes
- Going paperless on the route
Service Module:
- Setup and best practices
- Types and subtypes
- System events
- Notification rules
- Escalation rules
- Using the Service Module for proactive customer tracking and management
Alliant Online:
- Getting started and deployment strategies
- Alliant Online user maintenance
- Walkthrough of key functionality, including:
- Customer maintenance
- Invoices and payments
- Positioning Alliant Online as an extension of your brand
Let's Get Social!
Evening Networking Event – Puttshack
Trade your notebook for a putter! We're wrapping up day one with dinner, drinks, and a round of high-tech mini golf at Puttshack, where smart ball-tracking technology keeps the game seamless so you can focus focus less on keeping score and more on connecting with the crew. Fair warning - things may get competitive.
Testimonies from past Alliant Training Classes
These sessions are so valuable in the journey towards efficiency & process improvement. Hearing how to use the system to its fullest and how others are using it is priceless.
~ Samantha Lesniak, Roscoe
I enjoy that Alliant was utilized during the training. It is much easier to see it done in Alliant rather than just screenshots.
~ Makyala Onan, Morgan Services
These trainings are always so informative -I walk away feeling excited to implement and share all the new features and information learned.
~ Angela Saunders, High Country Linen
Full of information - very useful & helpful.
~ Stacy Sanchez, American Linen
Countdown to the Training
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