2027 Momentum User Conference

2027 Momentum User Conference — FAQs

General

What is this conference?

This is Momentum, Illumia's annual user conference bringing together clients, partners, and industry leaders across higher education, healthcare, and corporate sectors to connect, learn, and grow.

Who should attend?

Campus technology leaders; finance, dining, and auxiliary professionals; IT, operations, and student services teams; corporate and healthcare administrators; and current clients.

What's new in 2027?

This year's conference is full of experiences, more product-specific breakouts, an expanded exhibit hall, hands-on training labs, and unique Orlando-inspired events.

What are the conference dates?

Mar 1–3, 2027.

Can I apply to speak at the conference?

Yes. We welcome client stories, innovations, and best practices. Speaker applications open August 18, 2026 and close October 2, 2026. Please go to the Call for Presentation page to submit.

Can I be added to your mailing list?

Yes. Visit Sign up for Illumia communications to sign up for our conference updates, including registration announcements, agenda releases, and more.

Registration

When does registration open?

Early bird registration opens September 1, 2026. You'll get an email as soon as it launches.

What's included in the registration fee?

Full access to sessions, keynotes, and workshops; exhibit hall access; networking events and meals; and evening entertainment and receptions.

What is the cost to attend?

Early Bird is $995.00, September 1, 2026 – November 30, 2026.

Regular Rate is $1,195.00, December 1, 2026 – February 5, 2027.

When will registrations close?

Registration will close February 5, 2027.

How do I get an invoice?

After registering, you receive a confirmation email. This typically includes a PDF invoice or a "View Invoice" link. Check your spam/junk folder if it's not in your inbox.

Go to the event's Cvent registration site. Click "Already Registered?" or "Modify Registration." Log in using your email and confirmation number. You'll see options to view your registration summary and download or print your invoice.

Can I register at the show?

No. All attendees must be registered in advance. On-site registration will not be available.

Will there be a virtual option?

No. This conference is fully in-person to maximize networking, learning, and hands-on engagement.

What is the registration cancellation and substitution policy?

Cancellations must be submitted in writing to conference@illumiatech.com by February 1, 2027, for a full refund. No exceptions will be made after this date; cancellations after February 1, 2027, and no-shows will be charged the full Conference Fee.

Free substitutions are allowed from the same organization. Email the original and substitute attendee information to conference@illumiatech.com. The Conference Fee for the original registration must be paid in full before it can be transferred to a substitute registration. Refer to the T&C's.

How do I modify my registration?

To modify your Cvent registration, go to the registration page, click "Already Registered?" on the event page, and log in with your email and confirmation code. Select "Modify Registration" to update your info. Submit your changes to receive an updated confirmation and invoice.

Travel & Lodging

Where is the conference held?

At Gaylord Palms Resort & Convention Center in Orlando, FL, the official host hotel for the conference. All sessions and networking events are on-site.

Will there be a room block?

Yes. A discounted room block will be available to registered attendees.

Is there an additional/overflow hotel?

Yes. Gaylord Palms Resort & Convention Center is the official host hotel. An additional offsite hotel is also available: Courtyard by Marriott Orlando Lake Buena Vista, 8623 Vineland Avenue, Orlando, FL 32821 — visit the book hotel page for details.

How do I book my room?

Once you register, you will receive a link to book your hotel.

When does the room block discount expire?

The room block is open until February 5, 2027, or until it sells out—whichever comes first.

How do I modify my hotel reservation?

To modify your hotel reservation through Passkey, go to the booking site URL provided in your confirmation email. Click "Manage Existing Reservation," then enter your confirmation number and email to access your reservation. Once loaded, you can change dates, room type, or guest details and submit the update. You'll receive an updated confirmation via email. If you prefer, call the number on your confirmation and request changes through their call-center form.

Can I extend my stay at the Gaylord Palms Resort & Convention Center?

The group rate is available three days prior to and three days after the event dates, based on availability.

What are the recommended arrival and departure dates?

You should arrive Sunday night, for your Monday afternoon sessions. Otherwise, the first event will begin Monday evening, with the Welcome Reception, and the last session will be Wednesday afternoon.

What is the closest airport?

Orlando International Airport (MCO). MCO is located approximately 19 miles from the hotel.

Is there a shuttle from the airport to Gaylord Palms?

There is not a shuttle from the airport. Uber, Lyft, and taxi are all available at MCO.

Is there a parking fee at the Gaylord Palms?

The parking fee is $40.00 plus tax for self-parking and $55.00 plus tax for valet parking.

What are the check-in and check-out times?

Check-in time is 4:00 p.m. local time. Check-out time is 11:00 a.m. local time.

Agenda

When will the agenda be available?

A full agenda will be released in November. Expect general sessions, product tracks, peer-led panels, and hands-on labs.

Can I choose breakout sessions in advance?

Yes — session signups will open closer to the event to help you build your personal agenda.

Sponsors & Exhibitors

Can I sponsor the event?

Absolutely. Sponsorship opportunities open September 1, 2026. Contact partners@transactcampus.com for details.

How do I exhibit in the hall?

Vendor booth space is limited. Email partners@transactcampus.com to apply.

Who is allowed in the Exhibit Hall?

All attendees who have purchased a conference registration are allowed in the exhibit hall.

I am a sponsor. Can I bring marketing materials or play games at my booth to drive attendance?

Yes, as a sponsor, you're encouraged to bring marketing materials and interactive elements to your booth. Engaging activities like games, giveaways, and demos are a great way to attract attendees and create memorable interactions.

Misc

Is there an app for the event?

Yes — the official conference app will launch approx. 2 weeks before the event to help you plan, connect, and explore.

What's the dress code?

Business casual for sessions. Comfy footwear and a light sweater for the conference rooms. Evening events will be business casual, and we will update you on any themes.

Is there a code of conduct?

Yes. We're committed to a safe, inclusive, and respectful experience for all. The code of conduct will be posted on the registration site.