What is taught in the training?
You'll learn vital skills that enable you to create conditions where people speak with complete candor (no matter the topic) and with complete respect (no matter the person or their position). These skills drive dramatic improvements in patient safety and quality care by helping you to:
- Spot when conversations become crucial.
- Hold the right conversations.
- Avoid repeatedly having the same conversation.
- Understand your own style under stress.
- Recognize and diffuse violence and silence.
- Clearly identify and express what you really mean.
- Separate facts from stories and emotions.
- Make it safe for others to speak up.
- Make clear decisions and commitments.
CNE Credit
CNE ACCREDITATION
The University of Rochester Center for Nursing Professional Development is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
15.00 Continuing Nursing Education contact hours provided.
Tuition Reimbursement for 2-Day Crucial Conversations may be available for eligible UR employees.
CCME/Social Work Credit
CME/Social Work Credit: Continuing education credit approval in process for this class.
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