FAQs Accordion Section

Who is invited to participate in this Lifelong Learning program?
- Retirement Conversations is designed for Benefits Plan member who are within one year of retirement, and their spouses or surviving spouses. This includes part-time employees who are enrolled in any benefit from the Benefits Plan.
Is there a cost associated with this event?
- Retirement Conversations is offered at no cost to participants.
What time zone will be observed for the Retirement Conversations live sessions?
- All times listed on the schedule are Eastern Time. We have made considerations in scheduling for all time zones. If you are not located in the meeting time zone, you will have the option to adjust the time zone to your own during the registration process.
Will Call to Health points be awarded for participating?
- Yes, 50 Call to Health points will be awarded to eligible participants* who complete the required e-learning content, orientation, and conversation sessions during the program. Participation is verified before points can be awarded.
  Important Note: This program overlaps with the kick-off for the new Call to Health program that begins in December 2026. Please allow up to three weeks after the program ends for points to appear in your points history.
  
  *Call to Health is available to employees and their spouses with medical coverage through the Board of Pensions; it is not available to members enrolled in Triple-S, GeoBlue, or the Humana Group Medicare Advantage PPO plan.
Why do I need a valid, personal email address to register?
- Our registration system uses the email address as the unique identifier for a registrant record and enables us to efficiently send program-related communications to you, including reminders and post-event evaluations. If you enter the same email address as another person in our system, your details will overwrite their information on every existing or past registration.
  If you don’t have a valid personal email address and would like to register for the seminar, call us at 800-PRESPLAN (800-773-7752) (TTY: 711), ext. 7613, for registration assistance.
Why do you ask for my demographic information?
- By sharing the information, you will help us determine who is accessing the education programs the Board of Pensions offers to plan members and employees affiliated with the Presbyterian Church (U.S.A.) and the Korean Presbyterian Church Abroad (KPCA). We will use this data to identify trends in participation and develop educational content and programs. Completion of this section is optional. Visit pensions.org to learn more about how we ensure your privacy.

Technical Concerns

Are there online meeting etiquette expectations?
- - Be webcam-ready. Attendees will be asked to turn on webcams throughout the meeting.
  - Use a headset. Use a headset with a built-in microphone for the best sound quality and to prevent background noise and audio feedback.
  - Manage background noise. As a best practice, please mute your microphone when you are not speaking.
  - Optimize your setup. Please be mindful of your background and lighting. Things like moving ceiling fans, bright background window light, and elaborate artwork can sometimes be distracting. Lighting from the side, front, or overhead works best. Position your webcam at eye level.
  - Improve your connectivity. For the best internet connection, disconnect from any networks and close out of all other applications on your computer.
  - Test your Zoom. To prepare for the meeting, it would be helpful to familiarize yourself with Zoom; test your audio, navigate to the chat, mute and unmute, learn how to share and stop sharing your webcam, and learn how to toggle between Speaker and Gallery views.
What can I do to optimize my Retirement Conversations program experience?
- In addition to completing the e-learning content, you can read about Zoom, its requirements, and how to download it before the meeting on the Zoom webpage. Once downloaded, you can test the Zoom application to ensure that it works properly on your device. Zoom is compatible with Google Chrome, Firefox, and Safari web browsers.
  
  If you are already a Zoom user, as a best practice, visit zoom.us/downlad before your meeting to update to the most current version of Zoom.
Can I connect from a mobile device?
- Zoom is accessible on a mobile device and optimized to that experience. However, the experience on a mobile device will be slightly different than the experience on a computer. For Retirement Conversations - MONTH, we strongly encourage you to participate from a computer.
I am having technical issues with Zoom and I cannot join my meeting – what can I do?
- If you are having technical issues before the event day, contact a member of the Education team.
My video streaming is slow and I'm experiencing a bad connection - what can I do?
- In general, if you’re connecting over wireless internet and experiencing a poor video connection, constant rebuffering, or other issues during video playback, try the following:
  - Disconnect from any networks and close out of all other applications on your computer.
  - Move your wireless router to a more central location of your home or to an elevated surface or move your computer closer to the router.
  - Turn off your webcam which should give you more available bandwidth and may improve your audio quality.
  - Use a hardwired internet connection if available.