The following options are accepted for paying your registration fees: 

Credit Cards: Visa, MasterCard, American Express, Discover, JCB, Diner's Club

Purchase Order/Invoice Checks: Make checks payable to NAPSA. Checks must be post marked OR an agreed upon payment arrangement must be in place by October 30, 2026.   

Checks should be mailed to the following address and MUST include the confirmation number for accurate processing:

National Adult Protective Services Association

1612 K Street NW, Suite 200

Washington, DC 20006

ACH or Direct Deposit: Please contact the NAPSA Accounting Team at accounting@napsa-now.org.

If you need a combined invoice for both NAPSA Conference and Financial Exploitation Summit, please contact accounting@napsa-now.org.

• Early Bird Pricing: Invoices must be paid by September 1, 2026 to receive the discounted rate. After this date, invoices will be updated to the current rate. 
• Final Payment Deadline: All invoices must be paid before attendees arrive at the conference. 

Yes! Group registration is allowed and paying via one credit card or invoice is also an option. To register a group and make one payment, please download the attached form and gather information from each attendee before beginning the online registration process. 

Once you have collected registration information from each attendee, click the REGISTER NOW button to begin the online registration process. Enter information from your first attendee and then select Add Additional Attendee on the summary page before entering information on your next attendee.  Continue following this process and adding additional attendees until everyone in your group has been registered. Once everyone has been entered, select a payment method and then click SUBMIT. Each person you registered will receive an email confirmation with an option to download an invoice or receipt and a link to modify their registration. Individual attendees can modify their own registration at any time using the MODIFY BUTTON in their registration confirmation email. 

Cancellation Policy

Cancellation requests received by September 1, 2026 are eligible for a full refund or substitution as indicated below. Cancellation requests received after September 1, 2026 will be considered a “no-show” and are not eligible for a refund. Unpaid “no-shows” are expected to pay the full amount of their registration fee and outstanding balance prior to year-end or collection efforts will be taken.

PLEASE NOTE: If you modify your registration to switch from in-person to virtual option (or vice versa), the online process will cancel and refund your previous ticket and you will need to provide payment for the full amount of the new ticket (via credit card or invoice/check/bank transfer). If you wish to instead receive a refund for, or pay for a remaining balance (whichever is applicable), because you’ve have already submitted your previous payment for reimbursement, please contact Kayleen Van Gelder from our planner partners at Destination Consultants to have your ticket manually adjusted. This will incur an administrative fee of $50. You will not be refunded the difference if past the September 1 deadline.

Substitutions

If a registrant finds they cannot attend the conference, a substitute attendee can be arranged for a $50 processing fee.  To replace your registration with a substitution, please modify your registration and select the Transfer Registration button. You will need the first name, last name and email address of the person replacing your registration. If you are replacing a NAPSA Member registration you will need to ensure you are NAPSA Member as well before transferring the registration. If the previous person has already been paid for, the payment will transfer to the new registration. You will not be able to transfer a cancelled registration.

Refunds

Refunds processed by September 1, 2026, will receive 100% refund of the registration fee. For purchases made via credit card, refunds will be automatically processed to the original payment method upon the cancellation of your registration by September 1, 2026.  It may take up to 7 business days for this refund to appear in your bank account.

Refund requests made after September 1, 2026, will not be granted.

Payments for optional events, outside of the NAPSA Conference or FE Summit, are non-refundable by NAPSA.

PLEASE NOTE: If you can no longer attend in person and choose to change your ticket to the virtual option, you will not be refunded the difference if past the September 1 deadline.

Please contact info@NAPSA-NOW.ORG with any questions or concerns regarding this policy.