Customers expect the same instant, personal service from their local power company that they get from their physical or online store — and one poor experience takes off like a wildfire. TVPPA's Customer Experience Conference dives into what's actually changing the game: AI in customer service and communications, proactive outage messaging, evolving payment options, affordability and empathy in billing, workplace safety and de-escalation, and building the next generation of frontline leaders. Whether you're rethinking how your team handles a storm, a difficult call, or a social media firestorm, this conference offers the strategies, tools, and community to help you turn every customer touchpoint into a win.
Hear from past attendees:
“This conference is a unique opportunity for communicators to network with municipal utility employees. We learn about their challenges, as most do not have a dedicated communications and marketing team. We are all serving public power and can learn from each other's cultures.”
- 2025 Attendee
“I enjoyed the uplifting nature of the conference. Customer service is a wearing job, no matter which side (front lines or social media) you are on. The conference encouraged me to get out of my comfort zone in many different aspects.”
- 2025 Attendee
Why attend a TVPPA Conference?
Think of our conferences as a mix of brain fuel, problem-solving magic, and great conversation. You’ll pick up tips you can put to work right away, connect with people who get what you do, and leave ready to tackle the challenges (and opportunities!) in the electric utility world.
Conference Countdown
- Days60
- Hours16
- Minutes49
- Seconds44