Overview
A two-hour webinar that reviews Federal compliance rules that regulate how we interact with, and what disclosures we provide to, troubled borrowers.
All a creditor wants is its money back. So, a borrower becoming delinquent on their payments or otherwise defaulting on their obligations is an always-present worry that creditors have. Given the status of the economy, especially the rise of inflation and the housing market, and unpredictable employment issues, creditors currently may be even more worried. Although much of an institution’s actions when a borrower becomes defaulted is based on state and contract law, there are some Federal lending compliance rules that can apply depending on the circumstances and the servicer.
This webinar will discuss the various compliance regulations that speak to how institutions treat borrowers who have become delinquent or are in default on a mortgage loan: in such circumstances, some rules exempt disclosures, others require new disclosures, some require dispute and mitigation resolution procedures.
Also, institutions that are "small servicers" may be exempt or have separate rules in certain circumstances.
This webinar will discuss in detail these requirements, as well as include a brief note as to the interaction of safety and soundness and secondary market requirements with federal compliance regulations, as well as a brief overview of the applicability of various collection laws.
Here is What You Will Learn
- RESPA/Regulation X
- Exceptions from escrow rules
- Dispute procedures
- Force-placement
- Early intervention, continuity of contact, loss mitigation
- TILA/Regulation Z
- Periodic statements
- ARM notices with certain loan modifications
- Other Rules
- Fair Credit Reporting Act notification and dispute procedures
- Homeownership counseling notification
- Private mortgage insurance
- Servicemember Civil Relief Act
- Successor-in-Interest provisions
- UDAAP/FDCPA
- Quick overview of the Uniform Retail Credit Classification Act; Troubled Debt Restructuring guidance; IRS Forms 1099-A and 1099-C
Format/Instructional Method: Group Internet Based
An online presentation and any additional supplemental materials, as applicable, will serve as the basis of the presentation. Ample time will be dedicated to taking questions from attendees. Be sure to submit your questions during the webinar, as we are unable to offer telephone or email support after the presentation.
Who Should Attend
All personnel involved in servicing of consumer loans will benefit from this program. Compliance officers, internal auditors, and those responsible for dealing with past due borrowers will benefit.
Registration Fees
Attendees
- $335 – Attend the Live Webinar
- $435 – Attend the Live Webinar and Purchase One On-Demand License
- $835 – Attend the Live Webinar and Purchase Five On-Demand Licenses
- $335 – Purchase One On-Demand License
- $735 – Purchase Five On-Demand Licenses
Each Additional Live Webinar Attendees: $295
Registration Policy: ProBank Education Services permits one participant per paid registration to access the program via a single internet connection at one physical location. Additional registrations are available at a discounted rate and may be registered online, by mail, or phone. Group viewings are not permitted. All unregistered participants will be invoiced. Please note we reserve the right to change speakers or reschedule/cancel seminars when necessary.
On-Demand Purchase: When you purchase an on-demand webinar, you’ll receive secure login credentials to stream the recorded session and download accompanying materials from a separate email from no-reply-educationservices@us.forvismazars.com within 5-7 business days after the live webinar takes place. You’ll have 180 days to access the training at your own pace—making it easy to integrate professional development into your busy schedule.
When
Where
Questions?
October 1, 2026
- 2:00 PM – 4:00 PM ET
- 1:00 PM – 3:00 PM CT
- 12:00 PM – 2:00 PM MT
- 11:00 AM – 1:00 PM PT
Online
Contact registrareducationservices@us.forvismazars.com
800-523-4778 option 1
CE Information
A certificate of completion is available for each registrant. To obtain your certificate you must participate in the full duration of the program and enter all codewords given at random times. These items are required to receive your certificate. Please note each person must be a registered attendee to be eligible for credit.
CE Credits*
- 2.4 CPE
- 2.5 CRCM
Program Level
Basic
Prerequisite
Basic Knowledge of of Lending Regulations
Delivery Method
Group Internet Based
Field of Study
Specialized Knowledge
Advanced Preparation
None
*ProBank Education Services seminars and webinars are approved by the National Association of State Boards of Accountancy (NASBA) for Continuing Professional Education (CPE) credit, and certain topics may be eligible for Certified Regulatory Compliance Manager (CRCM) and other ABA designations through the ABA Professional Certifications process.
ABA Professional Certifications is dedicated to promoting the highest standards of performance and ethics within the financial services industry. Certain programs have been approved for certification credits, such as the CRCM certification. This statement is not an endorsement of these programs or its sponsor. Certification holders must report these credits at aba.csod.com.
If you have concerns or would like information regarding program cancellation policies or CPE credit, contact us at registrareducationservices@us.forvismazars.com.
ProBank Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through the web site: www.nasbaregistry.org.

