What is taught in the training?

You'll learn vital skills that enable you to create conditions where people speak with complete candor (no matter the topic) and with complete respect (no matter the person or their position). These skills drive dramatic improvements in patient safety and quality care by helping you to:

  • Spot when conversations become crucial.
  • Hold the right conversations.
  • Avoid repeatedly having the same conversation.
  • Understand your own style under stress.
  • Recognize and diffuse violence and silence.
  • Clearly identify and express what you really mean.
  • Separate facts from stories and emotions.
  • Make it safe for others to speak up.
  • Make clear decisions and commitments.

How is a “Focused” course different than the two-day course?

The Focused version of the Crucial Conversations for Mastering Dialogue course is a subset of the skills taught in the traditional two-day course. Participants learn skills for creating alignment and agreement by fostering open dialogue around high stakes, emotional, or risky topic–at all levels of the organization. Crucial Conversations for Mastering Dialogue FOCUSED provides greater flexibility to meet the demanding schedules and time restraints of busy teams and organization.

CME/CNE/Social Work Credit

CME ACCREDITATION

The University of Rochester School of Medicine and Dentistry is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

SOCIAL WORK

University of Rochester Medical Center, Center for Experiential Learning is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #0005.
This activity is approved for 7.5 Social Work continuing education hour(s).

Attendance at the entire program is required (no partial credit can be awarded).

CME CERTIFICATION

The University of Rochester School of Medicine and Dentistry designates this live activity for a maximum of 7.5 AMA PRA Category 1 Credit(s)TM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CNE ACCREDITATION

The University of Rochester Center for Nursing Professional Development is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

7.5 Continuing Nursing Education contact hours provided.

Countdown to the Event

See you in 42 days 11 hours 31 minutes
  • 42
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  • 11
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  • 31
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  • 25
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