Frequently Asked Questions

Do family members need to use an event credit to attend?

Attendance for family members is included with membership; no event credit is required to attend.

Do Rising Gen need to use an event credit to attend Rising Gen at Family Forum.

Attendance for Rising Gen is included with membership; no event credit is required to attend.

How will I select my sessions if I register before the whole agenda is announced?

The FOX events team will send an email when the full agenda is announced to select your sessions (if applicable), breakout sessions, peer dialogues and social events.

Will you offer CPE Credits?

Yes. CPE credits will be available for eligible portions of this program.

I'm interested in learning more about sponsorship for this event, who do I contact?

Please contact Dave Blide, Business Development at dblide@familyoffice.com or 312.327.1208.

What is your refund policy?

To ensure the most flexibility for our members and guests, refunds of forum credits or registration fees will be granted up until we distribute access to the program app and portal on Friday, October 16, so long as we are notified in writing at events@familyoffice.com.

What is the dress code?

Business casual attire is recommended.

How do I book a guest room at the Hotel?

To book a guest room at the Radisson Blu Aqua Hotel Chicago visit the booking link in the Accommodations page.

Where is the Forum portal/app and how do I access it?

Information on accessing the portal will be emailed to you directly prior to the event. For access assistance please email events@familyoffice.com. You must be registered to attend the event.

How do I log in?

To log in, you will need the email address you used to register. Once you enter your first name, last name, and email address on the login screen, you will be sent a verification code to your email address. Once you enter your verification code, you will have access.

Please note once you have entered your email address, it can take up to 10 minutes to receive your verification code. If you need assistance, please reach out to us at events@familyoffice.com.

Which technologies are you using?

• CVENT/ Attendee Hub will provide our Forum portal.
• Mentimeter will be used for in-session polling.

What device should I use?

Some employers prevent access to external conference platforms from corporate VPN accounts. You may find it easiest to use a personal device to access this event.

What do I do now that I’ve logged in?

We recommend:

• Completing your profile and un-hide yourself.
• Reviewing the “attendee” section and requesting to connect with other attendees.
• Taking some time to become familiar with the portal, and the “All Sessions” page, where you will access the agenda.

Do I have to log in every time I visit the event?

If you do not close your browser windows or log out of the Forum, you will not need to log in again. Otherwise, you will need to log in again.

What is the time zone?

All published times are in U.S. Central time.

How can I change my visibility setting from ‘hidden’ to ‘visible’ or vice versa?

Navigate to “edit your profile,” where you can change your visibility.

My question isn’t here, how can I get additional help?

Please email events@familyoffice.com and we’ll be delighted to assist you.