FAQs
WEBINAR FAQs
1. What time zone do the webinars take place in?
Eastern Standard Time (ET or EST).
2. How long is the webinar?
Most of the webinars are one-hour long. There may be some webinars that are an hour and a half. All times are listed on the summary page and the confirmation page.
3. Will the webinar be recorded, and how can I access the recording?
In each webinar's description, we list if that session will be recorded. These recorded events will be available 3-5 business days after the event on our website at www.vfccu.org/learn_mobile/recordings.html. The recording link will also be sent in the webinar follow-up email to all registered attendees.
4. Can we get a copy of the presentation in advance?
The presentation will be available within the Additional Resources tool with in the ON24 webinar fifteen minutes before the webinar begins.
Copies will be emailed to all attendees after the live webinar 3-5 business days after the webinar/session in the follow-up email and posted on the website's recordings page at www.vfccu.org/learn_mobile/recordings.html.
5. How do I register more than one person?
You can register more than one person by clicking the "Add Group Member" button at the end of your registration. You will then have to fill out their contact information and make any session date/time selections as necessary. You may register up to 10 additional group members.
6. How will I access the webinar at the scheduled time?
Fifteen minutes before the start of the webinar, click on the link provided in your Cvent email. This link will automatically connect you to the ON24 webcast page through your internet browser. Once you are connected, you will be able to listen through the speakers of your computer. Questions can be asked using the Chat or Q & A feature in ON24.
7. What should I do if I'm unable to access the webinar through ON24 or if I don't receive the login instructions email?
Login instructions are sent directly from a Cvent email. They are sent two business days prior and again one (1) hour prior to the webinar start time.
If you have not received your login instructions, we recommend checking your spam folder, and if you are still having difficulties accessing the event, please email us at marketing@vfccu.org.
8. How early do I have to sign on/login for the webinar?
We recommend that you sign on about 15 minutes prior to the scheduled time of the webinar. This will give you enough time to check your connection to the ON24 platform. There will also be a few repeated slides with any important information about the webinar and upcoming webinars/events.
9. How do I cancel my registration?
In your confirmation email that you received after registering, please click on the "Modify/Cancel" button located at the bottom righthand side of the email. This will take you to the webinar confirmation page where you may unregister from the webinar.
You can also modify/cancel your registration by clicking on the "Already Registered" link found under the "Register" button on the webinar/event webpage. From here, you will need to enter the email address you used to register and your confirmation number. Then, you can select a new session or unregister from those you can no longer attend.
10. How much does it cost to participate in a live webinar?
Most webinars are free for members to watch. Some of our webinars do charge a fee for the expertise of certain subjects and the certificate of completion. All fees are noted on the webinar summary page.
11. Do I get a refund if I cancel?
If you're unable to attend a webinar, please cancel 24 hours prior to the event in order to receive a full refund. Cancellations made less than 24 hours prior will not provide a refund.
12. Where can I find other sessions to attend if I am not able to attend the one I signed up for?
If the webinar has more than one session, you can find them listed on the Sessions page of the event website.
If you have already registered and need to change your session, you can modify your selection by using the "Modify/Cancel" button at the bottom of your confirmation email.
You can also modify/cancel your registration by clicking on the "Already Registered" link found under the "Register" button on the webinar/event webpage.
- Enter your email and your confirmation number.
- Scroll down. On the lefthand side of the page at the bottom, click the "Modify Registration" button.
- Continue through the registration process and select the session you would like to attend.
- Submit the form.
13. Can I add the webinar to my calendar?
Yes! Once you have completed your registration, you will be directed to the confirmation page with your confirmation number. The "Add to Calendar" button can be found at the bottom of the confirmation page. Once you click the button, you will be able to schedule the webinar in your calendar by clicking on the name of the webinar that's in your browser's download folder.
You can also use the "Add to Calendar" button in the confirmation email. Click this button, and then you will get a pop-up asking if you would like to add it to your calendar. Click "Open", and schedule it as you would any other event you are adding.
14. What happens if I try to register for the webinar after the registration deadline?
If you register for the webinar after the registration deadline, you will not be permitted to attend the live session. However, you will receive an email with links to the Webinar Recordings and Upcoming Webinars pages on our website.
The on-demand recording and materials will be posted to the Webinar Recordings page approximately 3-5 business days following the live webinar. All webinars will be recorded unless otherwise noted.
If you are interested in attending more live webinars like this one, please check out the Upcoming Webinars page on our website.
15. How will I know if I've registered for a webinar?
After registering for a webinar, you should receive a registration confirmation email from marketing@vfccu.org or education@vfccu.orgwith your confirmation number. If you haven’t received this email within a few minutes of registering, please check your spam and trash folders. If you are still unable to locate your registration confirmation email, please contact the Marketing Department as you might be opted out of the marketing communications system, which would prevent you from receiving emails from us.
16. My colleague forwarded me a webinar email, but when I try to register it has their name prepopulated. How do I go about registering for this webinar?
If your colleague forwarded you an email for a webinar that you’d like to attend, please click the "Invite a Friend" button, located underneath the “Deadline to Register” section within the email. This will take you to the webinar registration site. Once on the site, please click the "Register Now" button and complete your registration.
17. How can I stay current on upcoming webinars and education?
To stay in-the-know on Vizo Financial’s upcoming webinars and educational events, you can visit the Upcoming Webinars and Upcoming Events pages on our website, or you can subscribe to one or more of our education notification lists:
- Vizo Financial All Events and Education
- Vizo Financial Payments Education and Events Notification List
- Vizo Financial Investment, Financial and ALM Education and Events
- Vizo Financial Risk, Security and IT Education and Events Notification List
By subscribing to our education list(s), you will receive webinar and event invitations directly through your email.
To subscribe to the notification lists, click the Subscribe button on our homepage, where you can create your notifications profile and select your desired lists. If you already receive communications from Vizo Financial and/or MY CU Services, you can update your notifications preferences to include any of these education lists by clicking the Manage Preferences link at the bottom of our emails.
CPE CREDITS
1. How many CPE credits can I earn for watching the webinar?
CPE credits will be granted based on a 50-minute hour. Most webinars will qualify for one (1) CPE credit. Please see the CPE page on the registration site for more information. Your CPE certificate will be emailed to you after the webinar in the follow-up email. Not all webinars qualify for CPE credits.
2. If multiple people are attending as a group, do they need to register to receive CPE credit(s)?
If you want to be eligible for CPE credits, then each person must register and participate individually. If the webinar is a tabletop exercise, anyone who needs to obtain a certificate of completion will need to register individually and access the live tabletop separately while participating in the group activities. If neither of these situations apply to you or anyone in your group, then several people can share a connection to the webinar.
3. How long do I have access to my CPE certificate?
CPE credits are available until June 30 of the following year, when the certificates are archived.
4. Can I get CPE credit(s) if I listen to the recording?
No, you must attend and listen to the event while it's broadcast live.
5. How will I get my CPE certificate or certificate of completion for attending the webinar?
When the webinar is finished, you will receive an email with a link to the PDF of your certificate. This follow-up email is sent 3-5 business days after the live webinar.