Effective Negotiating

Course Overview

Negotiation skills are the key to success. Understanding how to conduct effective negotiations is crucial to forging strong, dynamic, long-term relationships with customers, suppliers, and coworkers. As Dr. Karrass wrote: “In business as in life, you don’t get what you deserve, you get what you negotiate.” The KARRASS programs:

· How to recognize and respond to various negotiating tactics.

· How to develop a negotiating strategy.

· How to plan for negotiations.

· How to identify both-win® opportunities.

· How to put these practical skills to work.

Who Should Attend?

Utility staff interested in learning negotiation.