Dates: February 24, 26, March 24 and 26, 2026
Time: 9 a.m. to 4 p.m. ET
Facilitators: Susan Geary, PhD., and Marion Langford, M.Ed.
This training is suitable for:
- New supervisors or those who hope to take over a supervisory position in the future.
- Experienced supervisors who would like to fine-tune their supervisory abilities in health and human services.
Please note: This is a four-module/webinar certificate program. You must complete all four modules within a year to obtain the certificate. Each of the modules may be taken on their own as a stand-alone training.
Description: Supervision is more than oversight—it’s an opportunity to guide, mentor, and empower others. This certificate program helps you build the confidence and skills to lead effectively, from setting expectations and managing performance to coaching staff, navigating challenges, and fostering strong, supportive teams.
This training gives professionals the opportunity to strengthen their leadership proficiency and further develop the practical skills needed to be a more effective supervisor in health and human services.
Supervision and leadership in the helping professions come with unique challenges that require tailored solutions. This program offers practical leadership and supervisory tools specifically designed to address these distinct challenges.
Consisting of four comprehensive modules, this program is designed to equip new, aspiring and existing supervisors with essential leadership skills. Each module delves into a vital dimension of effective leadership, providing practical insights and strategies for success.
This program is offered as an open module series, allowing the flexibility to register for any of the four individual modules or the entire series, depending on your learning objectives. Whether you choose to join one module or all four, this series aims to provide valuable insights and practical tools for those looking to enhance their supervisory/leadership skills.
Modules:
- February 24, 2026: Essential skills for the new supervisor - Explore the basics of supervision, such as how to set clear expectations, delegate, provide feedback and coach staff members.
- February 26, 2026: Leadership and motivation - Examine leadership tools that motivate staff members to achieve peak performance and embrace change.
- March 24, 2026: Holding difficult conversations - Understand how to prepare for and conduct any difficult conversation.
- March 26, 2026: Cultivating your credibility and influence - Learn how to engage people in a way that gains their trust and respect; how to create conditions for a beneficial and positive working relationship with others.
Individual module overview
Module 1: Essential skills for the new supervisor with Susan Geary, PhD
February 24, 2026 | 9 a.m. to 4 p.m. ET
Explore the basics of supervision, such as how to set clear expectations, delegate, provide feedback and coach staff members.
Building a solid foundation on which to incorporate good supervisory practices is the first step in providing effective supervision to staff members.
This training will focus on the multi-faceted role of the supervisor. First time supervisors, team leaders with supervisory responsibilities and experienced supervisors will find this training very useful.
Learning objectives:
- Explore the difference between being a supervisor, manager, and leader
- Discuss some of the challenges in making the transition to supervision, as well as ways to ease that transition
- Learn how to set goals and clarify expectations with staff members so that they know what is expected of them
- Be able to delegate work so that their staff not only learn and grow but also complete the task effectively
- Explore their style as a supervisor and the impact of that style on others
- Examine best practices in giving feedback and coaching employees to maximize performance
- Explore a key time management tool that can free up the time required to supervise effectively
Module 2: Leadership and motivation with Susan Geary, PhD
February 26, 2026 | 9 a.m. to 4 p.m. ET
Examine leadership tools that motivate staff members to achieve peak performance and embrace change.
Engaged and inspired employees will work up to 30 per cent harder than their counterparts.
This webinar will look at how supervisors can use their leadership skills to encourage such exemplary performance.
Learning objectives:
- Understand what leadership is and why it is important
- Learn how to inspire staff members by helping them see the connection between their role and the vision and values of the organization
- Identify ways to motivate people and reenergize staff – even those that are worn down
- Be able to communicate with people who have different temperaments in the workforce
- Use an easy-to-follow model of change that ensures that people are on-side and committed to change
- Build a high-performing team to increase the productivity and satisfaction of the group
Module 3: Holding difficult conversations with Marion Langford, M.Ed.
March 24, 2026 | 9 a.m. to 4 p.m. ET
Understand how to prepare for and conduct any difficult conversation.
Being able to address issues with individuals is a key supervisory skill. This webinar walks through a complete “how-to” for preparing and conducting any difficult conversation.
Participants will gain a tool kit of questions and guidance addressing aspects for framing the issue along with setting boundaries and accountability in these conversations.
Learning objectives:
- Create clear expectations for the conduct of conversations of this kind
- Cultivate a practice that will build a bridge to understanding another person
- Recognize the different stress responses during difficult conversations, and strategies to address them
- Identify the clear and compelling reasons the conversation is required
- Practice how to open this type of conversation
- Identify the questions and the feedback that will improve understanding and options to resolve issues
Module 4: Cultivating your credibility and influence as a supervisor with Marion Langford, M.Ed.
March 26, 2026 | 9 a.m. to 4 p.m. ET
Learn how to engage people in a way that gains their trust and respect; how to create conditions for a beneficial and positive working relationship with others.
One of the key challenges in any supervisory role is to engage people in such a way that staff choose to trust and respect you.
This webinar focuses on what you can do as a supervisor to create the conditions for a beneficial and positive working relationship with others.
Learning objectives:
- Identify the key practices and skills to effectively building trust and influence
- Lead meetings and projects in such a way that there is real engagement and commitment to outcomes
- Get clear about how values and needs are addressed in decisions
- Understand how to communicate all decisions effectively (including the ones you didn’t make, but are yours to implement)
- Recognize the necessity and the how-to of apologies for repairing relationships (and how doing so demonstrates your commitment to being accountable, and having integrity)
If registration has closed and you're still interested in joining this course, please contact Mary Anne at mvanrooyen@sickkidscmhlearning.ca
Accessibility
We strive to ensure our online learning programs are easy for everyone, everywhere. If you have any accessibility requirements (automatic transcripts, closed-captioning, ASL interpreters, advanced access to program materials), please email Mary Anne Van Rooyen at mvanrooyen@sickkidscmhlearning.ca to let us know how we can best support your learning experience.
Please note: Once the online registration is complete, any modifications to a registration must be done by contacting Mary Anne Van Rooyen via email at mvanrooyen@sickkidscmhlearning.ca
Photography is being used for illustrative purposes only and any person depicted in the content is a model, except where indicated.