FREQUENTLY ASKED QUESTIONS

General

When does the conference begin?

2:00 p.m. on Sunday, September 13 in the Main Ballroom.

 

Are there workshops at the conference?

Yes, on Tuesday, September 15 there will be a Technology Workshop from 8:00 a.m. – 11:00 a.m. For more information or to register for this session please visit the conference website.

 

When is conference check-in?

10:00 a.m. to 4:45 p.m. on Sunday, September 13.

 

When does the conference end?

Tuesday, September 15 at 11 a.m.

 

Where is the conference held?

Waldorf Astoria Monarch Beach, Dana Point, CA

Hotel

How do I reserve my hotel room?

Once you complete your conference registration, you will be prompted to "add a hotel reservation". That link will take you to Waldorf Astoria Monarch Beach event site or one of the overflow hotels, Laguna Cliffs Marriott or Surf & Sand, where you can reserve your room. Your conference confirmation email will also prompt you to reserve a room.

  • Members: Please note that when you book your hotel room it will show that you are responsible for the fees. RPAG covers one room per member firm including resort fees if you are eligible. Adjustments to your reservation billing will be done once the covered room for your firm is confirmed. The hotel will require a credit card on file for incidentals. Lastly, Surf & Sand does require that you pay a deposit when booking, that will get reversed if your room is covered. Additional member rooms are available at our group rate starting at $450/night at Waldorf Astoria, and $399/night at Laguna Cliffs Marriott, and $525/night at Surf & Sand.

How do I get to the hotel?

Upon arrival at the John Wayne Airport (SNA) on Sunday, shuttles will be provided to Waldorf Astoria Monarch Beach. Expect a 30 minute ride to the hotel.

  • RPAG does not provide shuttles to and from alternate airports; e.g. Los Angeles (LAX), Long Beach (LGB) or San Diego (SAN). The Ritz-Carlton does not provide airport shuttle service.

 

Does RPAG cover the cost of partner hotel rooms?

No, RPAG does not cover the cost of rooms for event partners. Partners may book rooms at the discounted rate.

 

How do I change/cancel my hotel room?

Hotel room changes and cancellations must be made using your confirmation email received directly from the hotel. Cancellations for hotel rooms must be made at least 14 days prior to arrival to avoid a cancellation charge (one night’s room rate). Cancellations within 14 days of arrival will be charged one night’s room rate plus tax and will be charged to you, no exceptions.

Attendees

Who from my office should attend?

  • Practice leaders
  • Sales consultants
  • Service consultants
  • Any team member who interacts with prospects or clients


Can I bring a guest?

Due to space limitations, there will not be an option to add a guest for meals. Guests are not permitted to attend the conference sessions due to FINRA regulations.

 

Attire

What is the attire for the RPAG National Conference?

Business casual.

DO YOU HAVE ANY QUESTIONS?