MAPS Coaching and Feedback Essentials
Helping others grow is one of the most important parts of leadership—and one of the most challenging. In this course, you’ll explore how coaching and feedback work together to build trust, drive development, and create a culture of accountability.
Date and Time
Location
Ohio Union
Ohio Staters Traditions Room 2120
2nd Floor
Columbus, Ohio 43210
Parking is available at the Ohio Union South Garage
1759 North High Street
Columbus, Ohio 43210
Lunch and parking vouchers will be provided in class.
Cost
$300 per course
($250 MAPS Members)
Interested in more information on becoming a MAPS Member?
Visit our website glenn.osu.edu/training/maps or contact us at glenn-training@osu.edu.
Course Overview
Course Description
Helping others grow is one of the most important parts of leadership—and one of the most challenging. In this course, you’ll explore how coaching and feedback work together to build trust, drive development, and create a culture of accountability. Learn how to use coaching to spark problem-solving and ownership, and how feedback can offer clarity and direction when it matters most. Gain tools to navigate difficult conversations with confidence by applying practical techniques. Whether coaching a high performer, addressing a tough issue, or simply trying to build stronger habits on your team, this course will help you lead conversations that inspire growth and forward momentum.
Intended Audience
This course is great for anyone who wants to strengthen their ability to develop others through meaningful conversations. Whether you’re early in your leadership journey or looking to sharpen your skills, the content resonates across experience levels and roles.
Learning Outcomes
By the end of this course, you will be able to:
- Distinguish between coaching and feedback and identify when to use each to support development
- Apply core coaching techniques to build problem-solving skills, confidence, and accountability in others
- Deliver effective feedback that is clear, actionable, and aligned with individual and team growth
- Receive feedback with openness and use it as a tool for personal and professional development.
- Prepare for and engage in challenging conversations using tools to reduce anxiety and increase impact
Course Materials
Course materials will be provided in class.
Instructor
Michelle White, MBA, ACC
Kane Learning, Organizational Effectiveness Lead
Michelle specializes in executive coaching and organizational effectiveness. She is passionate about helping leaders, teams, and organizations achieve their goals and objectives. Michelle is an Associate Certified Coach (ACC) credentialed by the International Coaching Federation (ICF) and has a Master of Business Administration from Franklin University.
Erin George
Erin supports leadership development through facilitation, coaching, and team building. Before joining Kane Learning, Erin worked in the home office of a specialty retailer as a Sr. Analyst and Facilitator in Learning and Development.
In addition to her work with Kane Learning, Erin is a founding board member of Women and Family Enrichment Services, a non-profit focused on helping vulnerable women and children in Northeast Florida. She is also involved in Sanctuary Night, a sacred space in Columbus, Ohio, serving vulnerable women.
Erin holds a Master of Arts in Leadership (MACL) from Gordon-Conwell Theological Seminary. Her passion is seeing individuals, leaders, and teams grow and develop in order to show up well and to do their best work.
Connect with Erin via email: EGEORGE@kanelearning.com
FAQ's
Cancellation Policy
If you are unable to attend, please cancel your registration at least five (5) business days before the course date to receive a refund. The last day to cancel for this course is June 1, 2027.
Follow these steps to make a cancellation:
- Refer to your registration confirmation email
- Scroll down to "Cancellation Policy"
- Follow link in email
- Enter the confirmation number from the registration email
- At the top of the page, click on “Cancel Registration” button
- Click Finish
Substitutions
Can't make it to the course? You can always send someone in your place. Substitutions can be made until the day of the course, June 8, 2027.
Follow these steps to make a substitution:
- Refer to your registration confirmation email
- Scroll down to "Substitutions"
- Follow link in email
- Enter the confirmation number from the registration email
- At the top of the page, click on the “Substitute Registrant” button
- Enter the name and email of the new registrant
- Click Next
- Click Confirm
Waitlist
What happens if I am on a waitlist for a course? You will receive an email confirming you have been added to a waitlist. If a spot becomes available, you will be notified by email.
CEU and CPE Policy
Attendance in this course can earn:
- 0.6 Continuing Education Units (CEUs)
- 7.2 Continuing Professional Education Units (CPEs)
Attendance is recorded at check-in at the start of the day, and full CEU or CPE credit is awarded based on an honor system, with the expectation that participants are present and actively engaged for the full MAPS course.
Course Certificate
Your course certificate will be emailed to you following the course. It will reflect your Continuing Education Units (CEUs) and Continuing Professional Education Units (CPEs) earned and your attendance of the course.
Photography
The Ohio State University may occasionally take pictures during educational events for use in program communication. If you do not want to be photographed during this course, please email the MAPS team at glenn-training@osu.edu.
MAPS Membership
A MAPS member receives a discounted rate of $250 for each course with the initial purchase of at least 12 credits. Each credit equals one course for one individual.
To inquire about becoming a MAPS member, please fill out the MAPS Membership Form. A Glenn College Professional Development team member will reach out to you.
Questions or want to learn more?