Product Adoption Roadmap

Non Responsive Clients

• Understand the reason for the disconnect between the client and yourself as the admin. If the account already utilized an admin prior, work with the account team to SOW and expectation settings.
• Identify the main POC for the account and set up a weekly cadence to get feedback and also to showcase your ideas and plans for the account by laying out clear short and long terms goals.
• If the main POC for the account is away or is occupied in internal meetings, ensure that you identify priority areas to improve in the account along with your action plan in a deck so that you are able to cover more within the limited time you have with the client.

Action plan

• Keep in constant touch with your account team through slack channels and inform them about the unresponsiveness from the client side.
• Set up a meeting two weeks out with the client including the account team (optional) with an agenda of the things you would like to discuss.
• If the main POC is away, reach out to other administrator users to stay updated about the account and the upcoming events and to gauge who you should be reaching out to in the absence of the main POC.