This course develops skills in using quality improvement and change management tools to solve a problem or make improvements. Participants must utilize a project that will produce a measurable and sustainable improvement of one or more financial, operational or quality outcomes. Using the IHQSE Model for Change, concepts and tools, participants will define their project scope, analyze options for improvement, implement interventions, manage communication and change, measure the impact of their efforts and learn tactics to sustain the results over time. 

This course is appropriate for providers and staff at all levels of experience who want to learn to develop and implement a quality improvement project. While individuals may take the course, we recommend that you come through the program as a team (preferably, interprofessional) that can help develop and lead the project.