Overview
A three-hour seminar providing a comprehensive look at the rules governing unfair, deceptive and abusive acts and practices.
We will shed light on what UDAP/UDAAP (collectively “UDAAP”) actually means and how to look for it. This seminar will also include a test-your-knowledge workshop where you will review scenarios to see how to identify UDAAP concerns.
Despite regulations identifying what is an unfair, deceptive or abusive act or practice, UDAAP issues are highly subjective in nature. It is not just a consumer regulation; UDAP applies to both consumer and commercial customers. It does not apply solely to advertisements; it applies to disclosures, scripts, policies, procedures, acts and practices.
We will look at the definitions provided under Section 5 of the Federal Trade Commission Act as well as Sections 1031 and 1036 of the Dodd-Frank Statute what they mean to your institution as well as the FTC and CFPB policy statements on UDAAP. Throughout, we will identify key considerations to identifying UDAAP issues and concerns, particularly when you comply with other regulatory requirements but may still have a potential UDAAP in advertisements and disclosures. This seminar will highlight key UDAAP consent orders and takeaways you should be addressing in your compliance management program.
There will be dedicated time to test your knowledge where attendees will perform analysis on examples to identify UDAAP issues.
Here’s What You Will Learn:
- UDAAP Regulations/Guidance
- Section 5 of the FTC Act
- Dodd Frank
- CFPB Bulletin
- CFPB Policy Statement on Abusive
- FTC Policy Statement on Unfairness
- FTC Policy Statement on Deception
- Unfair
- Definition
- Key Considerations to identifying issues
- Consent orders
- Deceptive
- Definition
- Key Considerations to identifying issues
- Consent orders
- Abusive
- Definitions
- Key Considerations to identifying issues
- Consent orders
- When you comply with a regulation but still may have a UDAAP
- Spot the Issues
Who Should Attend
This program will be of value to compliance officers, sales and marketing, branch operations staff, loan officers, management, board of directors, and audit staff.
Registration Fees
Attendees
- $385 – Attend the Live Webinar
- $485 – Attend the Live Webinar and Purchase One On-Demand License
- $885 – Attend the Live Webinar and Purchase Five On-Demand Licenses
- $385 – Purchase One On-Demand License
- $785 – Purchase Five On-Demand Licenses
Each Additional Live Webinar Attendees: $360
Registration Policy: ProBank Education Services permits one participant per paid registration to access the program via a single internet connection at one physical location. Additional registrations are available at a discounted rate and may be registered online, by mail, or phone. Group viewings are not permitted. All unregistered participants will be invoiced. Please note we reserve the right to change speakers or reschedule/cancel seminars when necessary.
On-Demand Purchase: When you purchase an on-demand webinar, you’ll receive secure login credentials to stream the recorded session and download accompanying materials from a separate email from no-reply-educationservices@us.forvismazars.com within 5-7 business days after the live webinar takes place. You’ll have 180 days to access the training at your own pace—making it easy to integrate professional development into your busy schedule.
When
Where
Questions?
August 25, 2026
- 2:00 PM – 5:00 PM ET
- 1:00 PM – 4:00 PM CT
- 12:00 PM – 3:00 PM MT
- 11:00 AM – 2:00 PM PT
Online
Contact registrareducationservices@us.forvismazars.com
800-523-4778 option 1
CE Information
A certificate of completion is available for each registrant. To obtain your certificate you must participate in the full duration of the program and enter all codewords given at random times. These items are required to receive your certificate. Please note each person must be a registered attendee to be eligible for credit.
CE Credits*
- 3.6 CPE
- 3.75 CRCM
Program Level
Intermediate
Prerequisite
Basic Knowledge of Deposit and Lending Regulations
Delivery Method
Group Internet Based
Field of Study
Specialized Knowledge
Advanced Preparation
None
*ProBank Education Services seminars and webinars are approved by the National Association of State Boards of Accountancy (NASBA) for Continuing Professional Education (CPE) credit, and certain topics may be eligible for Certified Regulatory Compliance Manager (CRCM) and other ABA designations through the ABA Professional Certifications process.
ABA Professional Certifications is dedicated to promoting the highest standards of performance and ethics within the financial services industry. Certain programs have been approved for certification credits, such as the CRCM certification. This statement is not an endorsement of these programs or its sponsor. Certification holders must report these credits at aba.csod.com.
If you have concerns or would like information regarding program cancellation policies or CPE credit, contact us at registrareducationservices@us.forvismazars.com.
ProBank Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through the web site: www.nasbaregistry.org.

