FAQs - 50th Annual NCAPA Summer Conference

Q: How is my membership discount applied to registration?

A: You must use the same email address to register that is associated with your NCAPA membership. If you are not currently a member, you can pay for your membership during the conference registration process and the system will automatically apply the membership rate associated with the conference registration fee.

Q: What is included in the full "In-Person" Conference Registration?

A: In-person conference registration includes:

Registration to all general sessions
Continental breakfast Monday-Friday
Lunch Monday-Thursday.
"To-go" containers will not be offered and meals must be eaten within the Palladium Ballroom.
Reception and lunches are not transferrable to another person. Please wear your own name badge as a QR code will be scanned.
Access to the Attendee Hub (AH) which gives access to the recorded sessions and speaker PPTs for up to 90 days post conference.

Q: What is included in the "Virtual" Conference Registration?

A: Virtual conference registration includes access to the Attendee Hub, which gives access to all general sessions and speaker PPTs for up to 90 days post-conference.

Q: What happens after I register for the "Virtual" Conference?

A: After registering for the "Virtual" Conference, attendees will receive a confirmation email sent via our event database. If you do not receive the email, be sure to check your Spam and/or Junk folders. If you still do not have a confirmation email, feel free to contact us at 919-479-1995 or conference@ncapa.org.

Q: What is Extended Access?

A: Conference registration automatically includes online access to all the sessions for 90 days. You can also purchase Extended Access for up to one year for a cost of $95, plus tax.

Q: What is included in a "Guest" Registration?

A: Both Adult and Child Guest registration includes:

Sunday Welcome Reception
Light Continental Breakfast Monday-Friday
Lunch Monday-Thursday.
- "To-go" containers will not be offered and meals must be eaten within the Palladium Ballroom.
- Reception and lunches are not transferrable to another person. Please wear your own name badge as a QR code will be scanned.
- No educational sessions are included with guest registration.

Q: What is the age range for the Child Guest Fee?

A: To qualify for the child guest rate, children should be ages 3-12 years old. Children 13 and older qualify for the Adult Guest rate.

Q: Will you offer printed or electronic materials?

A: Attendees can pre-purchase a hard copy binder with all PPTs or have access to printing their own materials for 90 days via the Attendee Hub.

Q: What is the Attendee Hub?

A: The Attendee Hub is where you will be able to view the scheduled and the on-demand sessions and find all other conference content.

Q: How do I log in?

A: The week of the conference, an email will be sent to attendees with a link to access the Attendee Hub.

To join the conference, click the "Log in to Attendee Hub" button below to access the Attendee Hub.
Enter your first name, last name, and email address used when registering for the conference.
Check your text messages or email for your verification code.
Enter the code into the verification code box.
You're all set!

The scheduled sessions will become available at their scheduled time. You will also have access to the PDF versions of the presentations and feedback surveys in the Attendee Hub. The Attendee Hub is available via any internet connected device (computers, tablets, and cell phones).

Q: How do I view a session?

A: Under the sessions tab, click into the session you are looking to attend. Once on the session page, click the “Join Session” button which will appear in the middle of the session header image. Please keep in mind that the “Join Session” button will not appear until right before the scheduled time of the session.

Q: Can I stream/view sessions through the Attendee Hub if I'm staying onsite?

A: Yes, you may use the Attendee Hub for streaming sessions. Video quality may be impacted by wifi speed, so you may need to purchase the premium wifi option for best viewing and quality.

Q: Can I watch general sessions in my room via Closed Circuit TV?

A: Properties within the Kingston Resort may broadcast via Closed Circuit TV to guest rooms or condos that are reserved in the NCAPA room block. The functionality of Closed Circuit TV is not guaranteed. Any connectivity issues regarding Closed Circuit TV should be directed to your hotel front desk. In addition, those who rent from independent owners may not have an option to Closed Circuit TV broadcast.

Q: Why am I experiencing audio/visual delays?

A: If you are an in-person attendee, video quality may be impacted by wifi speed due to the number of individuals connected. You are encouraged to attend sessions in-person in the general ballroom. If you desire to view sessions via the attendee hub, you may need to purchase the premium wifi option for best viewing and quality.

If you are a virtual attendee, check your bandwidth (internet) speed to make sure you’re not having issues with your connectivity. Logging out and disconnecting from a VPN have been found to help in this instance. If all else fails, try signing on from a different device.

Q: Why aren’t my sessions playing?

A: The Attendee Hub is compatible with the latest versions of Chrome, Firefox, Safari, and Microsoft Edge. (Although Safari has been known to have issues). Also:

Log out and log back in.
Refresh your browser.
Make sure pop-up blockers are disabled.
If you are trying to access sessions at work, you may be experiencing a Firewall. You should try accessing the sessions from a different location.

Q: How do I earn CME credit after attending/viewing the session?

A: Registrants must view each individual lecture and complete the survey at the end of each to receive credit for attending each one. Credit will be awarded for lectures watched and survey completed then a certificate will be shared post-conference.

Q: How do I claim credit for CME?

A: Registrants can claim credit for CME by logging into the appropriate site (NCCPA for PAs and AANC or ANCC for NPs) and logging your hours appropriately.

Q: Will you issue a CME certificate?

A: All registrants will receive a digital certificate upon completion of the conference. Recognizing that you have 90-day access to view and complete the sessions, NCAPA will send out a link to your certificate at the conclusion of the scheduled conference, then again 45 days later, and then at the completion of the 90 days. If you need a certificate sent to you in between any of those times, please contact us at conferences@ncapa.org or 919-479-1995.