Frequently Asked Questions
How much material will I receive during the course?
Most courses have electronic materials only. For KFLA and KF360, physical materials will be shipped to the address provided in the registration form. Please expect to receive the physical materials the week prior to the first session.
How do I access the electronic materials?
All electronic materials will be downloadable via our Learning Management System (LMS), KF Learn.
What if I cannot access the LMS as part of my certification course?
Please refer to the access guidelines provided by the certifications team via email. If the problem persists, please contact the team – certifications@kornferry.com.
What is your cancellation policy?
No refunds will be given to clients who ultimately do not attend their session, without any prior communication. Substitutions of employees from within the same organization are welcome as long as they meet any prerequisite requirements. If materials have already been received, client is responsible for ensuring the attending participant has access to the course materials. Attendees may reschedule for a later session at the time of cancellation (transfer). If attendee has already received materials, we strongly encourage attending original course dates, with the exception of emergencies.
Note: Transfer to a different small group within the same cohort is allowed without penalty, but may or may not be available, depending on group size. You must discuss this with and receive approval from the course facilitator and/or the certifications team before making any alternate arrangements.
2026 Transfer and Cancellation Fees (USD)
What are Korn Ferry's privacy and security policies?
Do I need to attend all live sessions to be certified?
Yes. You need to attend all virtual sessions in order to be considered certified by Korn Ferry.
What are the payment terms for course fees?
You have the option of paying by credit card at the time of registration or receiving an invoice. Invoices will be created and sent at the time of registration, with payment due upon receipt. Invoices are created in currency listed in the registration, no exceptions. Please contact us prior to registration if you would like to discuss special billing arrangements.
Are there additional costs to use this tool?
Assessments are purchased separately. Use of any Korn Ferry assessments requires a contract with our assessment center. Pricing varies depending upon a number of factors. Please contact GSCcontracts@kornferry.com for current assessment and contract pricing.