Frequently Asked Questions
How much material will I receive during the course?
Most courses have electronic materials only, housed in the eLearning. These materials can be accessed in the Welcome module of the eLearning, and most are available within the relevant modules as well. For KFLA and KF360, physical materials will be shipped to the address provided in the registration form. Please expect to receive the physical materials several days prior to the first session.
How do I access the electronic materials?
All electronic materials will be accessible via KF Learn; Korn Ferry's Learning Management System (LMS). eBook materials, where distributed, are sent via email and accessible in a linked app or via a web browser.
How will I receive access to the eLearning?
The eLearning for this course will be distributed approximately 4 weeks prior to the first live session, and is hosted on our Learning Management Platform, KF Learn. Please watch for an invitation to this content about 1 month prior to the session. Participants registering after that date will receive access to the eLearning within 2 business days of registration. Please visit the welcome module to download the files that you will need.
eLearning access will be granted at least 2 weeks prior to the first live session date. If you have not received access to your eLearning by then, please reach out to certifications@kornferry.com so that we can assist you.
What if I cannot access the LMS as part of my certification course?
Please refer to the access guidelines provided by the certifications team via email. If the problem persists, please contact the team – certifications@kornferry.com.
What is your cancellation policy?
No refunds will be given to clients who ultimately do not attend their session without any prior communication. Substitutions of employees from within the same organization are welcome as long as they meet any prerequisite requirements, however if materials have already been sent, the client is responsible for ensuring the attending participant has access to the course materials.
If cancelling or substituting, the original attendee will lose access to the eLearning at the time notice is provided. We strongly encourage attending original course dates, with the exception of emergencies. All requests to reschedule will be subject to seat availability in upcoming courses. Cancellation penalties will be assessed as a deduction from any refunds sent to the client.
Note: Transfers to a different small group within the same cohort is allowed without penalty, but may or may not be available, depending on group size. You must discuss this with and receive approval from the course facilitator and/or the certifications team before making any alternate arrangements.
2026 Transfer and Cancellation Policy
What are Korn Ferry's privacy and security policies?
Do I need to attend all live sessions to be certified?
Yes. You need to attend all virtual sessions in order to be considered certified by Korn Ferry.
When will I receive my meeting link?
Meeting invitations are sent 2-4 weeks prior to the first live session, and will include a zoom link. Note - this link may come from the sender Korn Ferry Certifications or Korn Ferry Learn, depending on the course.
If you have not received this link by one week before the live session, please contact certifications@kornferry.com for assistance.
What are the payment terms for course fees?
You have the option of paying by credit card at the time of registration or receiving an invoice (for US-based sessions, Canadian clients will only have the option of receiving an invoice, for tax purposes). Invoices will be created and sent at the time of registration, with payment due upon receipt. Invoices are created in currency listed in the registration, no exceptions. Please contact us prior to registration if you would like to discuss special billing arrangements.
Are there additional costs to use this tool?
Assessments are purchased separately. Use of any Korn Ferry assessment requires a contract with our assessment center. Pricing varies depending on a number of factors. Please contact GSCcontracts@kornferry.com for current assessment and contract pricing.