Attendee Refund Policy

May 2026 to February 28, 2027 – Upon request, any registered attendee may receive a 100% refund in the same form of payment used to purchase the registration.  If the registration is being paid for by an organization, the organization may transfer the registration to another participant.  The purchaser will be required to send a signed letter to learn@cola.org requesting the refund or transfer, provide the registrant’s name, the address where the refund should be sent, and the name of the person or institution to which the refund should be made payable.

From March 1, 2027 to April 2, 2027 – Upon request, any registered attendee may be refunded 50% of their registration fee in the same form of payment used to purchase the registration, or any registered attendee may apply their registration fee toward the next year’s Laboratory Enrichment Forum (also “Forum”), minus a $50 administrative fee, $25 for students.  In addition, if the registration is being paid for by an organization, the registration may be transferred to another participant.  The purchaser will be required to send a signed letter to learn@cola.org requesting the refund or transfer, provide the registrant’s name, the address where the refund should be sent, and the name of the person or institution to which the refund should be made payable.

From April 3, 2027, through the date of the Laboratory Enrichment Forum (May 4-6, 2027), no refunds will be provided.  However, you may transfer your registration to the next year’s Laboratory Enrichment Forum. A $50 administrative fee will be deducted from the total amount of the registration fee, $25 for students.  In addition, if the registration is being paid for by an organization, the registration may be transferred to another participant.  The purchaser will be required to send a signed letter to learn@cola.org requesting the transfer of registration, provide the registrant’s name, address, and the name of the person or institution that the registration is being transferred to.

In the event COLA, Inc. must cancel the Forum due to unforeseen circumstances, COLA Inc. will refund the registration cost.  However, COLA, Inc. does not assume responsibility for any additional fees, penalties, charges, or expenses, including charges made for travel and accommodations.

COLA, Inc. reserves the right to transfer the live Event to a virtual conference platform at its sole discretion. The stated refund policy will apply to virtual and in-person events.

Unforeseen Circumstances Defined for Refund and Cancellation Policies:

Unforeseen circumstances describe an unexpected event not within the control of COLA, Inc., in COLA’s sole discretion, that prevents COLA, Inc. from continuing with or conducting the Forum and its sessions.  Examples of such circumstances may include but are not limited to inclement weather, natural disasters, public health emergencies, site unavailability, an insufficient number of event attendees, technological challenges, and the absence of a session presenter.

 For answers to questions, please contact COLA, Inc, at learn@cola.org.