Why is creating a FLEX account required to enroll in training?

Your FLEX account lets you track your training and professional development over time. Through FLEX, you can earn digital certificates of completion, archive certificates from training received before FLEX, explore career paths, and download your transcripts.

I created my FLEX account. What should I do next?

After creating your FLEX account, sign in to FLEX and complete the Basic User Orientation. All users are automatically enrolled in Basic User Orientation when their FLEX account is created.

My email address has changed. What should I do?

Update your email address through your FLEX learner account. 

1. Log into FLEX
2. From your Learner Dashboard, select Edit Account on the left navigation
3. Edit field(s) as needed, scroll to the bottom of the page and click Save

If your login/username also needs to be changed, submit a support request.

How do I register for training?

1. Log into FLEX
2. From your Learner Dashboard, select Register on the left navigation
3. Browse, search or filter for a course offering
4. Select View Offerings within a particular course.
5. Select Add to Cart on the offering of your choice
6. Select View Cart
7. Select Confirm

Your enrollment will be in pending status until approved by your affiliation manager.

How is my course enrollment approved?

FLEX uses affiliation managers to review and approve course enrollment requests. When you enroll in a course, your request is automatically routed to the appropriate affiliation manager based on the affiliation your account belongs to which was determined during account creation.

Is my supervisor part of the course enrollment approval process?

No, enrollments are approved by FLEX affiliation managers. When enrolling in FLEX courses, it is assumed your supervisor has given you prior approval to enroll within a course.

How do I view my FLEX transcript?

1. Log into FLEX
2. From your Learner Dashboard, choose Print Transcript from the left navigation
3. Optional - click Download on the top right to download the file locally to view/print

How do I view or download my FLEX certificate?

1. Log into FLEX
2. From your Learner Dashboard, go to the Completed Courses tab
3. Select the button under ACTIONS for the certificate you want to view/print
4. Select Download Certificate and wait for the certificate to download to your local computer
5. Choose Open file from the top right to view/print

What is the difference between Files and Request Credit from my Learner Dashboard?

Files is used to upload documentation required for course enrollment, such as prerequisite documents, resumes, or other supporting materials. FDEM may also use this feature to upload Instructor Endorsement Letters for state-approved instructors. 

Do not use Files to upload course completion certificates for training completed outside of FLEX.

Request Credit is used to request credit for training completed outside of FLEX by uploading your course completion certificate and supporting information. 

Credit requests should not be submitted until FDEM has announced that the legacy SERT TRAC data conversion is complete.

Why don't I see all of my legacy course enrollments in FLEX?

Legacy course enrollment data is being imported into FLEX from SERT TRAC. Records are matched using your email address, alternate email address, or FEMA SID. Legacy enrollments may not appear if that information differs between the two systems.

We are continuing to import as much historical enrollment data as possible, and additional records will be added to your FLEX transcript as they become available. If your training history remains incomplete and your email address or FEMA SID may have changed since SERT TRAC, submit a support request so we can link your records. No other action is needed from you at this time.

What’s changing from SERT TRAC to FLEX?

FLEX is replacing SERT TRAC as Florida’s emergency management training platform. Key changes include:

• Updated course catalog and certificate management
• Improved user dashboards and transcripts
• A new system of affiliation managers replacing the previous supervisor-approval model

Is SERT TRAC still available?

User access to SERT TRAC ended August 14, 2026. SERT TRAC remains available internally to authorized FDEM staff for historical records.

*If historical data from SERT TRAC is needed after August 14, please submit a FLEX Support Request.

I'm already an approved instructor. What do I need to do in FLEX?

If you are already an approved instructor for the State of Florida, NDEMU, and/or FEMA, create a FLEX account and complete Basic User Orientation. Then enroll in Instructor Orientation within FLEX and complete the Instructor Orientation Knowledge Check, where you will upload supporting documentation validating your approval to instruct.

How do I become a new instructor?

If you have not previously been approved to instruct, create a FLEX account and complete Basic User Orientation, then complete the FTEM State Instructor Application Form. Once your request has been reviewed and approved, the appropriate permissions will be assigned within FLEX.

Why isn't the "Go to LMS" link working for my Learner account?

The Go to LMS link becomes available after you enroll in a FLEX course offering. Upon enrollment, your Canvas account is automatically created, enabling access to the LMS.

How do I navigate back to FLEX from the LMS?

When you access an active course from your Learner Dashboard, or select Go to LMS from the left navigation, you will be redirected to the Canvas LMS. 

To return to FLEX, select the FLEX logo on the left navigation.

Where can I get help if I have questions?

If you can't find the answer you need in the FAQs, visit Get Help for additional support options.

When should I submit a FLEX support request?

Submit a FLEX support request when you can't resolve your issue using the information provided in the FLEX FAQs or when your issue requires assistance with your specific account or records.