Organizing Work for High Quality Results teaches farm supervisors how to develop clear expectations and delegate effectively. Learn how to implement a quality management system on your farm, create your own standard operating procedures, and develop   processes to streamline work and improve results. This course is appropriate for both new and experienced farm supervisors and managers, as well as those   preparing to become supervisors.

Course topics:

  • Quality Management Systems
  • Continuous improvement
  • Setting clear expectations
  • Quality assurance
  • Protocols, activity flows, and standard operating procedures
  • Effective delegation
  • Psychological safety
  • Social responsibility in agriculture

Certificate Program Courses

The courses within the certificate program will offer extensive practice and engagement activities to build confidence and skill sets.  Courses can be taken in any order and run 5-6 weeks each.

  • Transitioning to Supervisor
  • Organizing Work for High Quality Results
  • Managing Performance
  • Staffing and Organizing Your Team
  • Employee Development and Training
  • Ethics and Employment Regulations for Supervisors

This course is offered online using the web-based platform Moodle. Module 1 will release on June 19 with live weekly Zoom discussions every Thursday at 3 PM ET beginning June 25 through July 30, 2026. Participation in the Zoom sessions is highly encouraged and provides a valued opportunity for peer-to-peer learning and networking. To get the most out of the course, students should plan to spend a minimum of two hours each week on combined course activities.

Course costs
The cost of the course is $275 for New York State residents and $325 for out of state residents. 

Scholarship Opportunity for Dairy Producers
Thanks to the generous support from the Northeast Dairy Business Innovation Center (NE-DBIC), eligible participants can apply for a $100 scholarship to cover a portion of their registration fees. To qualify for this scholarship, applicants must select “Dairy” when prompted about their industry during the registration process. Limited scholarship opportunities are available. Eligible participants must be from the states of: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont.

How to Receive a Discount: To receive the benefits of the scholarship and participate in this transformative program, when registering, ensure you select either “NYS Dairy” or “Northeast Dairy” in the industry question to qualify for scholarship consideration. The system will ask the registrant to select whether they are participating from within New York State, one of the NEBIC qualifying states, or a state outside of the Northeast region.