A Culture of Excellence & Brand Differentiating Service at The Ritz-Carlton, Laguna Niguel

Join us for a Memorable West Coast Course Experience

Perched atop a seaside bluff, surrounded by panoramic views of the Pacific Ocean and the sandy shores of Salt Creek Beach below, The Ritz-Carlton, Laguna Niguel is a coastal haven of new experiences. Located halfway between LA and San Diego along the coast, our Dana Point resort awakens the senses with its vibrant beachfront locale and celebrated Five Diamond service. Sprawling shoreline vistas create awe-inspiring memories from the moment of arrival. Dine on Southern California coastal cuisine, explore your surfside surroundings on an eco-adventure, or soothe with a transformational spa journey. Rediscover California Soul at our resort near Laguna Beach, CA. The California coast is calling.

Distinctive Topics

Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at The Ritz-Carlton, Los Angeles. This course experience includes the following content as part of the action-rich agenda:

Day 1:  A Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.

Day 2: Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.

Enrollment, Pricing & Details:

Enrollment Fee & Process: $4,795 per attendee (excludes attendee travel and hotel).

• The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day.
• Course dates: Tuesday, December 8- Wednesday, December 9
• This exclusive two-day learning experience will take place at The Ritz-Carlton, Laguna Niguel

Room Rates for Attendees

The standard room rate for the course experience will be $389 plus taxes in addition to a daily destination fee of $70 per night ($459 total) - pending availability and cutoff dates. Please note travel and lodging costs are not included in the registration fee.