Close the Incident Response Gap: How to Strengthen Readiness, Recovery and Trust

Most organizations know cyber incidents are inevitable. Many believe they’re prepared. Yet 2026 research from Forrester Consulting commissioned by TransUnion^® reveals a disconnect between confidence and capability. While organizations report confidence in their incident response programs, many continue to experience material-impact events and struggle with detection, remediation, recovery and customer trust when incidents occur.

Join incident response experts from TransUnion^® and guest speaker Jess Burn of Forrester for a discussion of what the research reveals about incident response readiness, what's driving gaps in performance and what organizations can do to improve outcomes before the next cyber event.

Incident response and cyber resilience by the numbers

Insights from the research point to a common challenge: Many organizations remain vulnerable to cyber incidents despite significant investments in preparedness.

• 60% said their organization experienced at least one material-impact event in the past 18 months, reinforcing that cyber incidents have become a recurring business risk.
• 68% said it’s very or extremely challenging to quickly remediate a cyber incident, suggesting many organizations still struggle when rapid response matters most.
• 68% described restoring or maintaining customer trust as challenging, which indicates recovery extends beyond technology to customer and business outcomes.
  
  

What you’ll learn

Why confidence in incident response capabilities does not always lead to stronger outcomes.

• How cyber incidents affect operations, cost, reputation and customer trust.
• Where organizations struggle most in detection, investigation, remediation and recovery.
• What decision-makers are prioritizing to improve incident response readiness and cyber resilience.
• How enterprise leaders and advisors can use the research to support stronger incident response planning.