FREQUENTLY ASKED QUESTIONS (FAQs)
What is a Warhammer Open?
Warhammer Open is a weekend-long celebration of Warhammer; featuring official tournaments, hobby activities, painting showcases, and chances to connect with the community. Players of all skill levels are welcome!
When and where is the Warhammer Open Krakow?
Dates: Sept 11-13, 2026
Location: International Exhibition and Convention Centre EXPO Kraków
It's my first time at a Warhammer Open! What can I expect?
We're glad you asked! We've create an entire page for what you expect for your first time at a Warhammer Open. Check it out here.
What kinds of events are happening?
We’re running a full lineup of Warhammer events, including:
- Warhammer 40,000 Grand Tournament
- Age of Sigmar Grand Tournament
- Kill Team Tournament
- Warhammer 40,000 Narrative
- Painting Classes
- Hobby Challenge and more!
Do I need a ticket to attend?
You’ll need a ticket for the event(s) you want to play in.
Do all members of a team need to purchase a ticket?
No. For the Warhammer 40,000, Warhammer Age of Sigmar, and Kill Team Team Tournaments, only one person from each team should purchase a team ticket (covering 5 players).
The ticket covers entry for the entire team and should be purchased by the team captain or a designated team representative.
If you have any questions regarding team registration or ticket purchases, please contact our team at globalevents@gwplc.com.
I'm not interested in participating, can I come check it out? / Can I bring friends or family who aren’t playing?
Of course! Spectators are welcome to attend and do not need to purchase a ticket for entry, though we ask they do not disrupt ongoing games.
When should I arrive?
Registration and check-in usually take place on Thursday evening before the event begins or Friday morning before the first round starts.
Exact times will be listed in your Player Pack.
We recommend arriving early to pick up your badge, check out the venue, and meet fellow hobbyists.
Can I bring in my own food and drink?
No food or drink is to be brought into the Venue. The Venue will make available food and drink for purchase.
Are there age restrictions?
No children under the age of 18 years will be admitted to the Venue unless accompanied and supervised by an adult aged 18 years or over. GW takes no responsibility for children under the age of 18, responsibility shall remain with the parent or guardian of the relevant child at all times.
What is your photography / videography policy?
Check out our photography and videography guidelines here.
What are the rules on model modifications?
All rules and policies regarding models participating in tournaments are in listed in the specific tournament's Player Pack.
Is there a painting requirement?
Yes, all miniatures used in Warhammer Open events must be fully painted and based to a reasonable standard.
If you’re unsure, check your Player Pack for details.
Can I buy an additional swag box / upgrade my standard swag box onsite?
Swag boxes are only for attendees participating in a ticketed activity , including Grand Tournaments, Hobby Challenge and paint classes. They will not be for sale separately.
Ticketed activity attendees can upgrade their standard swag box to a premium swag box onsite, but it will NOT include both Event Exclusive Models.
Premium Swag Boxes pre-ordered in advance of the event will include both Event Exclusive Models. There is a limited quantity available to pre-order.
Help! I can't find my confirmation email!
Don't panic! Confirmation emails have often been known to be hiding in your spam folder! Check there first, if you still cannot find it, send us an email at globalevents@gwplc.com and we can send it over to you.
What is the refund policy?
We ask that all refunds are requested three weeks before the event to allow for planning adjustments. For Warhammer Open Krakow, refunds should be requested before 21 August 2026.
Refunds requested by 21 August 2026 will receive a full refund. Any refunds requested after 21 August 2026 will not be honored.
Where can I find more information or help?
Once you’ve registered, you’ll receive an confirmation email. Closer to event you will receive a link to your Player Pack and event updates.
If you have any other questions, click the link below or contact our team at globalevents@gwplc.com.
How does the Hobby Challenge work?
The Hobby Challenge is open throughout the weekend, giving you plenty of time to work on your diorama and bring your masterpiece to life.
Opening hours are:
Friday: 9:30 – 20:00
Saturday: 8:00 – 20:00
Sunday: 8:00 – 16:30
You’re free to come and go as you wish during these times. Drop in, paint, build, take a break and return later to continue your project.