This category recognises an outstanding individual working in hospitality, tourism, or leisure who has positively and effectively enhanced their organisation over the past 12 months. This includes roles across areas such as lodging, food and drink service, event planning, travel and tourism, hotels, restaurants, and bars.
The nominee will demonstrate excellent service, professionalism, and a strong commitment to delivering exceptional customer experiences. Judges will be looking for evidence of impact, dedication, and the ability to stand out within their specialism.