What is taught in the training?
This course teaches people at all levels of the organization—from leadership to frontline employees—how to:
- Crucial Conversations for Mastering Dialogue® teaches skills for creating alignment and agreement by fostering open dialogue around high-stake, emotional, or risky topics.
- Hold anyone accountable, regardless of position or personality.
- Begin any performance discussion on the right foot—avoiding defensiveness and costly arguments.
- Diagnose the underlying causes of misaligned or bad behavior.
- Motivate without using power and enable without taking over.
Prerequisite:
None. This class is best suited for participants who have never taken a Crucial Conversations class before.
CNE ACCREDITATION
The University of Rochester Center for Nursing Professional Development is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
7.5 Continuing Nursing Education contact hours provided.
CME/Social Work Credit: Not approved for this class.
Countdown to the Event
- Days13
- Hours11
- Minutes24
- Seconds4