Course outline:
This one-day online course is designed to help frontline recruiters navigate client interactions with confidence. It will help recruiters to improve their understanding of Equality, Diversity and Inclusion and build relationships with clients that lead to improved inclusion searches. 

Course content: 
The course will include:

  • Key EDI concepts (protected characteristics, discrimination definitions, types of bias, microaggressions, lived experiences, etc.)  
  • EDI statistics - when having ‘difficult’ conversations, one of the most powerful persuasion tactics is the overwhelming weight of evidence, so this course will equip participants with key statistics to build credibility and confidence 
  • How to challenge clients who are knowingly creating barriers to inclusion  
  • How to educate clients who are unaware of the barriers they are creating  
  • How to support clients who want to establish inclusion in their hiring processes 


How it will the course be delivered:
The course is led by an experienced facilitator who will take participants through realistic exercises and discussions. Using professional actors, we have created a range of scenarios that are true to the incidents that might take place with clients. These realistic scenarios provide the chance to get the crux of issues and you will learn how to respond constructively, through open and honest exchanges. By the end of the course, you will have a range of skills to help enhance relationships with clients – especially those who are aspiring to do more on Equality, Diversity and Inclusion.  

 
How will this course benefit me:

  • Improved Client Relationships: Gain confidence in navigating client interactions through a better understanding of EDI. Strengthen client relationships, especially with those committed to EDI initiatives, potentially opening up more business opportunities as a result of a wider pool of candidates and more placements . 
  • Data-Informed Conversations: Access persuasive tools by incorporating EDI statistics into your discussions with clients. Mastering key statistics enables you to make evidence-based arguments, enhancing your credibility and encouraging clients to adopt inclusive hiring practices. 
  • Competitive Edge: Stand out in the competitive recruitment industry by acquiring specialized skills in EDI navigation and promoting inclusivity. Clients may prioritize recruiters who contribute to diversity and inclusion goals, providing a financial advantage for those ahead in understanding and addressing EDI issues. 


Target audience 

This course will benefit anyone working with clients in a recruitment business, especially frontline staff.  

Pricing:

Member rate: £399 + VAT

Non-member rate: £499 + VAT

In-house options 

Please contact trainingandevents@rec.uk.com for in-house delivery options for groups of 4 or more.