PFAC Office Hours: HCAHPS Questions — Your Care in the Hospital

Audience

Overview

This virtual event will empower health care professionals with practical strategies to elevate patient experience and improve Hospital Consumer Assessment of Healthcare Providers and Systems performance. The conversation is guided by patient experience leaders across the state and will focus specifically on the HCAHPS domains regarding care provided while in the hospital.

Through real-world examples and evidence-based techniques, speakers will address the moments that matter most to patients. Attendees will gain actionable tools to strengthen consistency in care delivery, leading to improved patient perceptions and stronger HCAHPS results.

This event is designed to provide insights you can implement immediately to enhance teamwork, elevate patient-centered care, and positively impact both patient satisfaction and organizational outcomes. Because this is an office hours call format, during the last half of the call, members of MHA’s statewide Patient and Family Advisory Council will field questions, share stories and have conversations with our audience.