Speakers
Take a look at our speakers scheduled for the Service Delivery and Experience Summit 2026!
Keynote Speakers
Devon Brande
Director
National Geospatial Intelligence Agency (invited)
Dr. Lynda Davis
Chief Veteran Experience Officer
U.S. Department of Veterans Affairs (invited)
Barbara Morton
Chief Veterans Experience Officer
U.S. Department of Veterans Affairs (invited)
Bill Staikos
Speakers
Alexander Austin
U.S. Customs and Border Protection (invited)
Sonny Bhagowalia
Chief Information Officer
U.S. Customs and Border Protection (invited)
Anthony Cavallo
Division Director
U.S. General Services Administration (invited)
Anil Chillakuru
Group Director of Applications Management Group
Centers for Medicare & Medicaid Services (invited)
Jim Clifford
Director
The Internal Revenue Service (invited)
Brian Epley
Chief Information Officer
U.S. Department of Commerce (invited)
Jonathan Finch
Lead DX
Office of Management and Budget (invited)
Matthew Glaudemans
Chief, Corporate End User Services
National Security Agency/Central Security Service (invited)
Matt Harmon
Director of Web Communications
U.S. Department of Homeland Security (invited)
Sean Harvey
U.S. Department of Education (invited)
Crystal Johnson
Contracting Officer
U.S. Department of State (invited)
Courtney Kay-Decker
Chief, Taxpayer Experience Office
Internal Revenue Service (invited)
Stan Kowalski
Director
U.S. Department of Commerce (invited)
Dr. Danielle Lutz
Health System Specialist
U.S. Department of Veterans Affairs (invited)
Abraham Marinez
Product Design Group Director for Federal Student Aid
U.S. Department of Education
Edacheril "E.P." Mathew
Chief Information Officer
Defense Intelligence Agency (invited)
James McCament
Chief Digital Strategy Officer
U.S. Customs & Border Protection (invited)
Vicki McFadden
U.S. General Services Administration (invited)
Brad Mills
U.S. Department of Veterans Affairs (invited)
Chidilim Nwamaka Okonkwo
Director, Agency Financial Systems Office
NASA (invited)
Janet Pence
U.S. Customs and Border Protection (invited)
Crystal Philcox
Executive Director
Digital Services Coalition
Jennifer Purdy
Executive Director
U.S. Department of Veterans Affairs (invited)
Everlean Rutherford
Executive Director of the Office of IT Category
U.S. General Services Administration (invited)
Jessica Salyers
Chief Learning Officer
U.S. Department of Veterans Affairs
David Shive
Chief Information Officer
U.S. General Services Administration (invited)
Scott Simpson
AI Analyst and Business Process Automation Lead
Koniag
Loren Smith
Director, Solutions Development Branch
U.S. General Services Administration (invited)
Marcellus Walker
311 Chief of Operations
DC Gov (invited)
Presenters
Alexis Bonnell
OpenAI
Lisa Rosenmerkel
Chief Data Officer
U.S. Department of Veterans Affairs (invited)
Moderators
Lee Becker
SVP Public Sector and Healthcare
Medallia
Heather Carr
Senior Director
Leidos
Airis Gill
Managing Director
Deloitte
Meghan Good
Senior Vice President
Leidos
Joshua Knight
Deloitte
MaryAnn Monroe
Vice President, CX Accelerator
Maximus
Host
Martha Dorris
President and Founder
Dorris Consulting