Attendee Hub FAQ

Here are just a few benefits and reasons why utilizing the Attendee Hub is vital to a successful conference experience:

• IMPORTANT: The live polls and session surveys, which are used to award CPE credits, will all be housed in the Attendee Hub only. You will need to be logged in to Attendee Hub to complete your surveys in order to earn CPE credits.
• IMPORTANT: You will need to be logged in to the Attendee Hub to access all live conference sessions.
• Access the conference schedule.
• See all the speakers, read their bios and download their presentations. 
• Get important updates and conference reminders through the Attendee Hub push notifications.
• See who’s attending and share contact information by networking with other attendees.

You must be registered for the conference in order to log in and access all of the Attendee Hub features.

Attendee Hub Compatibility and Device Requirements

To ensure you are able to access the live conference through the Attendee Hub, please make sure the device you plan on using meets the below criteria.

Browsers

The Attendee Hub website is compatible with the latest versions of Chrome, Firefox, Safari and Microsoft Edge.

Mobile Operating Systems

The Cvent app requires iOS 17 and higher or Android 12 and higher. Kindle Fire and other devices that use the Amazon App Store are not supported.

Internet Bandwidth

To view the session videos an internet speed of at least 10 Mbps is required.

VPN and Endpoint Security Tools

VPN's and endpoint security tools my limit your organizations ability to view the live steam video player. Please have your IT department review your security tools to ensure you allow for Cvent Video Playback.

Audio Setup

For the best audio quality, please use noise cancelling headphones or ensure that your device’s speakers are working properly before joining the live conference. 

If you are having issues with viewing the session content, please follow the steps for Troubleshooting Attendee Hub.

Online Attendee Hub

1. Use the Online Event button below to access the event Attendee Hub from the computer or mobile device that you plan to use for the conference. If you want to use your phone or mobile device, please see the Event App section below for instructions. 

2. Enter your first and last name and the email address you used to register for the conference, then click 'Next.'

3. A six-digit verification code will then be sent to your email address to complete the login process. The email will come from education@vfccu.org. If you entered a mobile number, the verification code will also be sent to that number.

4. Return to the online event hub and enter the verification code, then click 'Verify' to log in.

Once you’re logged in, you will stay logged in to the event for 24 hours if you accept website cookies. Please note, we do recommend that you bookmark this page for the conference.

Event App

1. Use the Download the App button below to access the Attendee Hub app from the mobile device that you plan to use for the conference.

2. Next, you will receive a pop-up asking your for permission to access your phone's app store. Select 'Open.' 

3. The app store on your phone will open and direct you to the Cvent Events app. Click the download button. Depending on your mobile device, you may need to also select the 'Open' button within your app store to open the Cvent Event app or find it on your mobile device's home page.

6. Enter your first and last name and the email address you used to register for the conference, then click 'Next.'

7. A six-digit verification code will then be sent to your email address to complete the login process. The email will come from education@vfccu.org. If you entered a mobile number, the verification code will also be sent to that number.

8. Return to the event app and enter the verification code, then click 'Verify' to log in.

Once you’re logged in to the app, you will stay logged into the event for 24 hours.

Navigating the Virtual Event

Home Page

This is the homepage of the event. You will be able to view live and upcoming sessions, featured sessions or speakers and basic event details. 

You can click into an individual session straight from this page. Additionally, you can access the event website by clicking the ‘Visit Event Website’ link. 

My Schedule Page

Here, you’ll see your personalized schedule based on the sessions you are registered for.

Accessing a Session

When it is time for you to join a session, click the name of the session or the ‘Join Session’ button to get to the Session page. 

If you are viewing a session before it begins, you can add that session to your personal calendar. 

Five minutes before the scheduled start time of a session, select the ‘Join Session’ button on the Session page to open the video player within the Attendee Hub. 

Finding Session Materials

On the Session page, you can view a description of the session, speaker details and any session documents that are included. 

Finding Session Recordings

From the On Demand page, you can view all the conference session recordings. Each recording will be available 2-3 hours after each session. Please note that the on demand recordings and presentations are only available to those who registered for the conference and will be accessible until Sunday, January 31, 2027.

Attendee Support

If you need assistance while in the Attendee Hub, please contact the event planner at education@vfccu.org.