Step Up to Conflict: Navigating Difficult Conversations with Confidence

Conflict is a natural part of working with others. Differences in perspectives, priorities, and values can strengthen teams — but when conflict is avoided or handled poorly, it can escalate tension, erode trust, and limit performance.

This interactive workshop equips participants with a practical, research-based framework for responding to conflict constructively. Through guided reflection, partner discussion, and applied exercises, participants will explore how emotions and personal values influence conflict and learn specific strategies that reduce escalation and improve outcomes.

The session emphasizes real-world application, ensuring participants leave with tools and approaches they can immediately use in their roles.

Learning Objectives

By the end of this workshop, participants will be able to:

•  Describe the role of conflict in workplace dynamic
• Recognize how emotions and personal values influence conflict responses
• Distinguish between constructive and destructive conflict behaviors
• Apply constructive response strategies to a current workplace conflict
   

Key Benefits

Participants will be better equipped to:

•  Approach difficult conversations with greater clarity and confidence
• Reduce escalation and improve working relationships
• Address disagreements while preserving trust
• Strengthen collaboration and team effectiveness
• Navigate workplace tension in a productive, performance-oriented way
   

Who Should Attend

•  People leaders and supervisors
• Team leads and project managers
• Cross-functional team members
• Professionals seeking to strengthen communication and conflict management skills
   

This workshop is ideal for individuals and organizations seeking to improve workplace communication, strengthen relationships, and create conditions where disagreements are handled constructively and performance remains strong.

Workshop is $325 per person and includes:

• All workshop materials and workbooks
• Certificate of Completion