About this webinar
Date: November 3, 2026
Time: 9 a.m. to noon ET
Facilitator: Scot Cooper, RP.
CE hours: 3
This training is suitable for:
- Mental Health Professionals: psychotherapists, counsellors, psychologists, social workers
Level of training: Introductory
Client age category: For professionals who work with clients aged 6 to adulthood.
Description: Intake conversations can be a critical juncture for individuals seeking mental health services, often inducing significant stress as people are required to share their personal stories to access care. These conversations can profoundly shape the course of service and affect the individuals. Therefore, great responsibility lies with intake staff to assist people to experience safety and join as active participants in the intake and care process.
This training will uncover how to transform intake conversations from mere information gathering to a dialogic and generative experience that sparks hope for clients. Participants will learn how to inform intake conversations through brief therapies, emphasize meaning-making, eliciting and expanding upon individuals’ competencies, while facilitating discussions about problems in a different light.
“We can never underestimate what it might take for someone to reach out and take that first step towards services.” - Scot Cooper, RP
Learning objectives:
- Gain an understanding of common concepts shaping intake processes and a shift in mindset conducive to change.
- Learn a process that prioritizes competency-focused experiences to drive change.
- Explore various questions that elicit differences, possibilities, and hope that can inform the next steps.
- Learn a different approach to discussing problems to make visible of existing help and support.
Reserve your spot to learn how intake conversations can spark safety, hope, and meaningful change.
SickKids CCMH Learning Institute is pleased to partner with Caversham Booksellers to offer a 20% discount and a $5 flat shipping rate (from $10) towards the facilitator’s published book, Brief Narrative Practice in Single-Session Therapy (2024) by Scot Cooper.
To receive this benefit, enter the discount code SKCCMHLI24 at checkout when purchasing the book at www.cavershambooksellers.com.
Continuing Education (CE) Information: SickKids Centre for Community Mental Health Learning Institute is approved by the Canadian Psychological Association (CPA) to offer continuing education (CE) hours. Full-day programs equal six CE hours; half-day programs equal three CE hours; for less than half-day programs, one hour of programming equals one CE hour. SickKids Centre for Community Mental Health Learning Institute maintains responsibility for the programs.
Other licensing boards and professional organizations will grant continuing education credits for attendance at their own discretion; participants will need to submit the course outline and Certificate of Participation for their consideration.
Registration closes
If registration has closed and you're still interested in joining this course, please contact Mary Anne at mvanrooyen@sickkidscmhlearning.ca
Accessibility
We strive to ensure our online learning programs are easy for everyone, everywhere. If you have any accessibility requirements (automatic transcripts, closed-captioning, ASL interpreters, advanced access to program materials), please email Mary Anne Van Rooyen at mvanrooyen@sickkidscmhlearning.ca to let us know how we can best support your learning experience.
Photography is being used for illustrative purposes only and any person depicted in the content is a model, except where indicated.