A Culture of Excellence & Brand Differentiating Service at The Ritz-Carlton, New Orleans

Join us for a Memorable Course Experience

A city for the senses, from the enticing scent of hearty gumbo to the energizing beat of a jazz band. The Ritz-Carlton, New Orleans is a luxury hotel in downtown New Orleans, where the city comes to life as soon as guests cross the threshold. Set within the 1908 Beaux Arts Maison Blanche building, our hotel highlights traditional Southern ambiance with an elegant interior that reflects the graciousness of Garden District mansions.

Through this two-day immersive course experience, attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.

Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at The Ritz-Carlton, New Orleans. This course experience includes the following content as part of the action-rich agenda:

• Day 1:  A Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
• Day 2: Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.

Enrollment, Pricing & Details:

• Enrollment Fee & Process: $4,795 per attendee (excludes attendee travel and hotel).
  • The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day.
  • Course dates: Tuesday, November 10 - Wednesday, November 11, 2026
    • This exclusive two-day learning experience will take place at The Ritz-Carlton, New Orleans

Room Rates for Attendees: The standard room rate for the course experience will be $299 plus taxes, pending availability and cutoff dates. Please note travel and lodging costs are not included in the registration fee.