7:00 AM

Breakfast & Check-In

8:00 AM

Keynote
Join Robert A. Frist, Jr., CEO of HealthStream, and Kevin O'Hara, Executive Vice President of Workforce Platform and Applications, as they unveil the latest innovations, insights, and updates shaping the future of the HealthStream ecosystem.

9:00 AM

AI Readiness & How HealthStream Enables AI (Without Replacing Jobs)
A grounded, reassuring look at how HealthStream is enabling customers to be AI‑ready. We’ll discuss AI governance, responsible guardrails, and HealthStream’s thoughtful approach to adopting AI safely. Expect a conversational format and peer sharing of how organizations are using AI and what’s working best.

9:45 AM

Break

10:00 AM

Advanced Bolt Training: Driving Automation and Precision in CredentialStream
This advanced training is designed for experienced CredentialStream users to leverage the new Bolt UI in building and optimizing sophisticated Bolt configurations. Participants will move beyond foundational setup to apply dynamic variables, advanced subtable filters, and complex query logic that drive automation, accuracy, and consistency across CredentialStream workflows.

Through guided, hands‑on exercises and practical use cases, learners will explore how the new Bolt UI supports dynamic configuration based on provider data, workflow state, and system context. The course emphasizes advanced filtering and query design techniques that enable smarter automation outcomes and support complex credentialing scenarios.

By the end of this course, participants will be able to confidently use the new Bolt UI to design, refine, and maintain advanced Bolt logic that reduces manual effort, improves data targeting, and supports scalable credentialing operations.

12:00 PM

Lunch

1:00 PM

From Flow to Foresight: Unlocking Insights Through Efficient Credentialing Workflows in CredentialStream
Learn how well‑designed CredentialStream workflows and Insights work together to drive efficient, visible, and data‑informed credentialing operations. Attendees will explore how optimizing the Apply → Review → Approval workflow reduces friction and rework, then see how those improvements translate into clearer insights on status, risk, workload, and trends—helping teams move from reactive tracking to proactive credentialing management.

1:45 PM

Break

2:00 PM

What Bad Data Costs You- and What Good Data Creates
Provider data quality has far‑reaching impacts on compliance, operations, and patient safety. This session examines the hidden financial and reputational costs of bad data and demonstrates how trusted, well‑governed data can streamline onboarding, credentialing, enrollment, payer roster management, and compliance.
**This session is approved for 1 NAMSS CE Credit**

3:00 PM

Break

3:15 PM

Peer Roundtables & Breakouts: Solving Today’s Credentialing Challenges
This interactive group discussion and breakout session brings peers together to explore timely topics through shared experiences and practical problem‑solving. Rotating discussions will focus on data quality triage, workflow mini audits, bring us your ideas and Bolt Integration Opportunities using APIs—giving attendees a collaborative space to exchange ideas, surface best practices, and gain actionable insights they can take back to their organizations.

4:00 PM

Looking Ahead Product Road Map
Join our product team as they provide a forward‑looking view of upcoming product enhancements, longer‑term investment areas, and the strategic themes shaping the roadmap. Attendees will gain clarity on how what’s coming aligns to operational goals, understand how customer feedback influences priorities and have time for discussion and questions about what the roadmap means for their teams.

4:45 PM

Wrap Up & Office Hours
Bring up your unique one-off questions & topics that may not be addressed in our general sessions.

Day 2: Friday, May 29

All times listed in Central Time (CT)   |    Agenda Subject to Change

7:00 AM

Breakfast

8:10 AM

Navigate by Task, not Menu
Many CredentialStream users know where things live—but still lose time clicking, toggling, and retracing steps throughout the day. This session helps users shift from menu-based navigation to task-based work, making CredentialStream faster, easier, and more intuitive to use.

Attendees will learn how to organize their daily work around repeatable tasks rather than screens, using saved views, Quick Views, and filters to surface exactly what needs attention. The session translates common menu paths into simple, memorable “task macros” that users can rely on throughout the day.

By the end of the session, attendees will have a personalized “My Day in CredentialStream” setup that reduces hunting, minimizes context switching, and supports consistent, efficient daily execution.

9:15 AM

Quick Views, Filters & Presets-Do it Once, Use it 100x
Rebuilding the same searches over and over slows work and creates inconsistency across teams. This session focuses on how reusable Quick Views, filters, and presets enable task‑based navigation, helping users standardize how work is queued, viewed, and completed. Attendees will learn practical approaches to designing and sharing saved views that reduce daily friction, save time, and create a more consistent way of working across roles.

10:40 AM

Open Forum  
Bring up your unique one-off questions & topics that may not be addressed in our general sessions.

10:50 AM

Break

11:00 AM

SBAR: A Simple Framework for Clear, Consistent Business Communication
This session introduces SBAR (Situation, Background, Assessment, Recommendation) as a practical, easy‑to‑apply framework for improving communication in complex, fast‑moving work environments. Attendees will learn how using SBAR can reduce ambiguity, streamline handoffs, and support faster, more aligned decision‑making across teams—helping organizations operate with greater clarity, consistency, and confidence.

11:50 AM

Wrap Up & Closing Remarks

12:00 PM

Lunch