A Culture of Excellence & Brand Differentiating Service at The Ritz-Carlton, Dallas

Join us for a Memorable Course Experience

At The Ritz-Carlton, Dallas, the Lone Star spirit is alive and thriving. Recognized as the first Forbes Travel Guide Five-Star Hotel in Texas, guests at this luxury hotel in Dallas, Texas will enjoy a stylish, contemporary and luxurious stay - where glamour and graciousness meet.

Through this two-day immersive course experience, attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.

Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at The Ritz-Carlton, Dallas. This course experience includes the following content as part of the action-rich agenda:

• Day 1:  A Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
• Day 2: Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.

Enrollment, Pricing & Details:

• Enrollment Fee & Process: $4,795 per attendee (excludes attendee travel and hotel).
  • The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day.
  • Course dates: Wednesday, September 23-Thursday, September 24, 2026
    • This exclusive two-day learning experience will take place at The Ritz-Carlton, Dallas

Room Rates for Attendees: The standard room rate for the course experience will be $419 plus taxes, pending availability and cutoff dates. Please note travel and lodging costs are not included in the registration fee.