AI in the Field: Helping Techs Win on Every Job

If you can’t see what’s happening on the job, you can’t coach it, and that’s costing you revenue. Join us at Legendary Plumbers in Melbourne to see how ServiceTitan’s Field Pro gives you visibility into every call. Your techs receive real-time support in the field, while you gain the coaching insights needed to help them sell more and win more.

Mitch Boerner will show how he uses Field Pro in his own business, followed by an open Q&A. Hosted on-site at Legendary Plumbers, this practical, peer-led session includes lunch, a live product walkthrough, a tour of Mitch’s shop, and time to connect with other ServiceTitan users and the ServiceTitan team.

Speaker

Mitch Boerner is the Co-founder of Legendary Plumbers, one of Australia's fastest-growing residential plumbing companies, and the Founder of TitanWorks, Australia's leading ServiceTitan implementation and consulting partner for trade businesses.

Since launching Legendary Plumbers with his brother in 2021, Mitch has built the business around a simple but unconventional philosophy: dominate a tightly defined local market rather than expanding across entire cities. That strategy has turned Legendary into one of Melbourne's most recognised service brands within a five-mile radius, a concept he now shares with contractors around the world through his keynote, Five Mile Infamy.

Through TitanWorks, Mitch has helped plumbing, electrical, HVAC and other home service businesses successfully implement ServiceTitan, leading projects spanning pricebook strategy, operational workflows, data migration, accounting integration, team training and go-live execution. His practical, operations-first approach has made him a trusted advisor for businesses looking to maximise their investment in ServiceTitan.

Mitch is an active member of the ServiceTitan community, having presented at World of Titans, spoken at industry events, and regularly collaborates with contractors and software partners to improve operational performance across the trades. He also hosts the Home Service Legends podcast, where he shares practical insights on marketing, systems, leadership and business growth with home service professionals.

Why Attend

• Get an unfiltered view of where the product stands today — live demos, real workflows
• Understand how AI in the field can help your day-to-day business from the field and in the office
• Go on a deep dive on how Field Pro can put AI ideas into practice
• Have a real conversation about migration logistics, timelines, and what a transition actually looks like
• Live Demo of Field Pro with Mitch Boerner
• Connect with peers navigating the same decisions across plumbing and HVAC