Certified Knowledge Specialist - Agile & Design Thinking - February 6-7, 2019

This certification course will provide you with a comprehensive background, methodologies, and facilitation techniques pulling from the best of Agile and Design Thinking approaches. These approaches will provide you with the foundation to: ▪ Engage a wide array of your end users in the KM strategy, design, prioritization, and implementation effort. ▪ Move the “KM Conversation” forward within your organization, focusing on business value and outcomes for individuals and the organization as a whole. ▪ Develop a strategy and roadmap to show iterative progress that will help to develop buy-in and support.